Microsoft Teams

These instructions describe how to connect your TIM Enterprise system call reporting software to your a Microsoft Teams account, so that you can analyse allowing you to analyze your Teams calls in the same way as your other standard phone calls.

The Teams Connector is an intermediary cloud service that connects your on-premise or cloud-hosted TIM product with the Microsoft Teams platform, capturing your calls and meetings data the moment they become available. TIM Enterprise's advanced reporting then allows you to report on peer-to-peer Teams calls & meetings, Microsoft Calling Plan calls (PSTN) and SIP Direct Routing calls. 

Add a new data source

The process to connect Connecting TIM Enterprise to your Microsoft Teams account is very similar to the way you connect to any other PBX or communications service:-

1. Select the

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   Label Directory

   tab and navigate to the part of the directory where you want to store the new data source.
2. Press the

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   Label New object

    button at the top of the directory list.
3. In the Add new object window that appears, select PBX from the Other object list, then enter a name for the data source - such as "Microsoft Teams" - at the bottom of the window.
   
4. Click the 

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   Label Add

    button to save the data source.

Configure the new data source

Click on the newly-added data source object in the directory list, then choose Properties from the pop-up menu in order to configure the connectiondata source:-

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1. On the General tab tab, choose Microsoft Teams in  in the Data format list  list on the right.
   
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2. On the Connection tab,  

Log in to TIM Enterprise and 

Navigate to the with your Microsoft Teams accoutWith TIM Enterprise and Teams you are able to communicate with your Teams online tenancy.  At the point of the TIM Enterprise install, and setup, you will need to add our new Teams OpenCDR connector. This will pass you over to the Teams website to set our TIM Application permissions.  You will need to log into your Teams instance with a user that has appropriate privileges to grant the rights.

...

1. choose OpenCDR as the connection method in the left-hand panel.
   
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2. In the Details panel on the right-hand side, choose Microsoft Teams from the drop-down list of online services, then click

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   Label Register

   .
3. Click on the Sign in with Microsoft button
   
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4. You'll be redirected to Microsoft's authentication system and asked to grant permission for the TIM application to access your call records.  Please ensure the Microsoft account you use has the rights to grant the required permissions.
   
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5. When authentication is complete, you'll be redirected back to the TIM Enterprise directory, specifically to the newly-authorised data source.
6. If the authorisation was accepted, you should see a Connected status in the Details panel
   
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7. Press the 

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   Label Save

    button to save your new data source.

8. TIM Enterprise is now ready to report on your MS Teams calls, so you benefit from real business intelligence using the many in-built reports.

Automatic directory synchronisation

TIM Enterprise will automatically synchronise its directory with your Microsoft Azure directory every day to ensure that all of your Teams users' details are propagated to the TIM Enterprise directory.

TIM Enterprise is limited to read-only access to your Microsoft Teams users, so changing a user's details in TIM Enterprise will not change the user in Microsoft Teams.

Because the access is read-only, you can group Teams users into different groups within TIM Enterprise without affecting group membership in your Teams account, which can be useful for comparisons across your Teams groups.

Full integration

As with any other data source - such as a PBX - all of your Teams calls and meetings are fully integrated into the TIM Enterprise platform, including in reports and live display boards.

Call types

Available call types include inbound calls, outbound calls, internal calls, conference calls and missed calls.

Calls into your Teams account from outside Teams, such as PSTN (Microsoft Calling Plans) and Direct Routed (SIP) calls are also fully captured by TIM Enterprise.


TIM Enterprise captures calls from Teams meetings hosted both within your tenancy and those from external Teams meetings.