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- Active connection - when the 3CX is self-managed i.e. Hosted in your Private Cloud: Amazon, Google, Azure, or on your internal network.
- Listening connection - for 3CX Hosted cloud systems.
Configuration details for both methods are shown below:
| Info |
|---|
We recommend using our CXD Connector to obtain call data from your 3CX because it provides better quality call data as well as live status and queue monitoring capabilities. |
Connecting to your 3CX
There are many ways to obtain call data from your 3CX. Which method you use is determined by how and where your 3CX is hosted, as well as the quality of call data you require:
| Hosting | Connection methods |
|---|---|
| Self-hosted, either on premise or in your own data centre, with full root access by SSH | Connect using CXD (Recommended) |
| Self-hosted but with no SSH access | |
| 3CX hosted, including free tier | Listening connection |