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| Task1 | Introduction |
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| Task2 | Running the report |
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| Task3 | Creating the report |
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| Task4 | The report's results |
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<a id="Introduction"></a> |
Introduction
The Telephone Archive report displays a list of all your incoming, outgoing and internal calls for any specified time period. The report can be viewed in a web browser window or outputted as an HTML or CSV file.
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<a id="Running the report"></a> |
Running the report
Access the Reports screen, select the Telephone Archive report from the list and click on the Run now button.
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A new window will open, allowing you to configure the parameters of your report:
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Select a report period
For each report, you must specify a time span that covers the calls you want the report to include.
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There are several preset reporting periods available for selection, based on the standard Gregorian calendar. The following table describes how the start and end times are defined for each preset period:
| Period | Description |
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| Today | The start and end dates are set to the current date. The start time is set to 00:00:00 and the end time to 23:59:59. |
| Yesterday | The start and end dates are set to the current date minus one day. The start time is set to 00:00:00 and the end time to 23:59:59. |
| This week | The start date is set to the first day (normally Monday) of the current week. The end date is set to the current day. The start time is set to 00:00:00 and the end time to the current time. |
| Last week | The start date is set to the date of the last Monday, and the end date is set to the start date plus seven days. The start time is set to 00:00:00 and the end time to 23:59:59. |
| This month | The start date is set to the first day of the current month. The end date is set to the current day. The start time is set to 00:00:00 and the end time to the current time. |
| Last month | The start date for this period is set in three stages: The day is set to the first day of the month. The month is set to the previous month. The year is set to the current year, unless it is currently January, in which case, the previous year is used. The start and end times are set to 00:00:00 and 23:59:59 respectively. |
| This year | The start date is set to the first day of the first month of the current year, whilst the end date is set to today's date. The start and end times are set to 00:00:00 and 23:59:59 respectively. |
| All calls | The start and end dates and times are set to the dates and times of the first and last call in the entire call database, respectively. |
In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the drop-down list and specifying your own Start and End dates, as shown below:
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Select a specific site
If your system is set up to log multiple sites, you can select a particular site from the drop-down list. To report on all sites, select the blank line.
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Select an extension group
To further limit your report's results, you can select a particular group to report on, or leave blank to report on all groups
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Save output to file
To save the report as an HTML or CSV file, enter the path and desired filename in the field provided.
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<a id="Creating the report"></a> |
Creating the report
When you have selected a reporting period and have chosen the report's criteria, click on the Run now button, as shown below:
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<a id="The report's results"></a> |
The report's results
Below is an example of this report's output:
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The header of the report will display its title, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.
The body of the report consists of a table showing a list of all your incoming, outgoing and internal calls for the time period you have selected. Each column header of the table is described below:
| Column header | Description |
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| Call Type | The type of call, e.g. incoming, outgoing etc. |
| Extn | The extension number that made or received the call |
| Extn Name | The name associated with the extension, if applicable |
| Date | The date the call was made |
| Time | The time the call started |
| Duration | The duration of the call (in hours, minutes and seconds) |
Destination | The information displayed in this field is determined by the type of call: - for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list
- for incoming calls, this shows the type of call, such as answered, abandoned etc
- for internal calls, this shows the extension that was dialled, enclosed in square brackets []
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| Dialled Number | The telephone number that was dialled |
| Cost | The cost of the call |
| A/C No | The account code number assigned to the call, if applicable |
| A/C Name | The name of the account code, if applicable |