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<a id="What is an alarm?"></a>

What is an alarm?

An Alarm An alarm object can be set up at any level of point in the Directory in order to trigger an alert when calls whose properties match certain criteria are methave happened, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded. The alarm object can be placed at any point in the Directory and and the criteria that must be met to trigger an alarm is user-defined and email alerts can be sent to one or more recipients.

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In the new window that opens, select the Alarm object from the Other object list, enter a relevant name and click on the Add button, as shown below:

The alarm will appear in the Directory, as shown below:

<a id="Configuring an alarm"></a>

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This filter allows you to set up an alarm based on account codecodes. To set up the alarm criteria, enter the account code (or part of the account code number) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call whose account code contains 

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Notification

The

<a id="Stats alarms"></a>

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A new window will open, allowing you to drill - down through the Directory in order to locate the stats point object where you want to add the alarm. Click on the

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This filter allows you set up an alarm based on the total number of calls registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the total number of calls collected by the stats point is greater than 

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Average response

This filter allow you to set up an alarm based on the average response time registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the average response time registered by the stats point is greater than

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This filter allows you to set up an alarm based on the total cost registered for the calls collected by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the total cost registered by the stats point is  is

Average cost

This filter allows you set up an alarm based on the average cost registered for the calls collected by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the average cost registered by the stats point is greater than

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This filter allows you set up an alarm based on the minimum cost registered for the calls collected by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the minimum cost registered by the stats point is

Maximum cost

This filter allows you set up an alarm based on the maximum cost registered for the calls collected by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the maximum cost registered by the stats point is greater than

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Notification

The