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The leaderboard panel allows you to display your live call logging data organised in columns placed next to each other, in order to provide a visual summary of any call information you wish to monitor. The information content of each column displayed is determined solely by your selection and the leaderboard can show any combination of column types. The fonts and background of the panel are also customisable.
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The
tab allows you to
enter a name for your leaderboard and the headers for each column.configure the properties of the panel title and of the leaderboard headers:| Screenshotmacro |
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| Border | false |
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| Shadow | false |
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| URL | /download/attachments/4817211/leaderboard_description.png |
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| Field | Description |
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| Hide label | Tick this option if you don't want your panel to have a title. |
| Label | Enter a title for the name of your leaderboard. |
| Text style | Select any styling properties for your panel title, e.g font size, font style or text colour etc. |
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| Field | Description |
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| Hide label | Tick this option if you don't want to add any column headers. |
| Text style | Select any styling properties for your column headers, e.g font size, font style or text colour etc. |
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The
tab allows you
choose what to select the type of information you want to display in
the columns of your leaderboard. Each column
of the leaderboard can
display comprise different
type of call information (duration, response time, etc.), for different call types (inbound, outbound, etc.) and for different entities (sites, groups, users)
, e.g. . For example, one column can show statistics for the total number of inbound calls on a daily basis, while in a different column you can display the same information, but for a different user group and on a weekly basis.
Adding Perform the following steps to add a column to your leaderboard requires the following operationspanel:
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Select a stats point
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To populate a leaderboard with call logging information, you first need to add a stats point object in the Directory to collect data for the site, group or user you want the leaderboard to display. |
To select the relevant stats point for your leaderboard, click on the Find button to select a stats point., as shown below:
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| Border | false |
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| URL | /download/attachments/4817211/leaderboard_panel_properties_5.png |
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| Border | false |
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| URL | /download/attachments/4817211/leaderboard_panel_properties_6.png |
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The selected stats point will automatically feed all columns in the leaderboard, but each individual column can be set afterwards to use a different stats point. |
Select a call type
To select the type of call type you want to display in this column, click on the
drop-down list and choose from the available options, as shown below:
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| Border | false |
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| URL | /download/attachments/4817211/panel_properties_column_1.png |
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To select the type of call information you want to display in this column, such as total duration, response time, etc., click on the
drop-down list and choose from the available options, as shown below:
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| Border | false |
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| URL | /download/attachments/4817211/leaderboard_panel_properties_8.png |
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In the example below, we have selected the following settings for the Call type and Column fields have been selected in order to form the columns that appear in the list:
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In the example below, we rearrange the In and Total columns. By clicking on the
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| URL | /download/attachments/4817211/up_arrow_button.png |
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icon next to the
Total column, we move it
a one level up.
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| Border | false |
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| Shadow | false |
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| URL | /download/attachments/4817211/leaderboard_panel_properties_11.png |
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To temporarily hide a column from your leaderboard panel, click on the
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| URL | /download/attachments/4817211/hide_button.png |
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icon, which will turn automatically into
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| URL | /download/attachments/4817211/unhide_button.png |
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to highlight highlighting the column is hidden
, as shown below:.| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/4817211/leaderboard_panel_properties_12.png |
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To display the column again, click on the
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| URL | /download/attachments/4817211/unhide_button.png |
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icon, which will turn back into
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| URL | /download/attachments/4817211/hide_button.png |
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.Deleting a column
If you would like to permanently delete a column from your leaderboard panel, click on the
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| URL | /download/attachments/4817211/delete_button.png |
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icon, as shown below:
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| Field | Description |
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| Image source | If you want your panel to display an image, type its source here. Remember, the path is relative to the folder on disk from which the web content is served, and is different for each class of web user. |
| Image style | Choose how the image should be displayed. |
| Colour | Choose the background colour of the panel; if you are adding an image, you may want to select Transparent so that this does not interfere with your image. |
| Apply lighting effects to this panel | Tick this option to apply a shine effect to the entire panel; if you are using the panel to display an image, this may adversely affect how it appears |
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If you want to use automatic paging, select the box provided; alternatively, enter the number of rows you want the leaderboard to show per page, or select
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| Label | Show the first page only |
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. If the leaderboard has more than one page, you can set the rate at which you want the pages to change, by entering a value in the
Page speed box.
Click Once you have configured the settings of your leaderboard panel, click on the Save button to apply any changes made.
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<a id="Leaderboard panel - overview video"></a> |
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For a live demonstration of how to design and customise a leaderboard panel, watch the video below:
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| Image | leaderboard_panel.png |
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| Video | leaderboard_panel_plus.mp4 |
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