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<a id="What is a Summarysummary panel?</h2> <p>Summary panels are normally used to display a summary of information "></a> |
What is a summary panel?
Summary panels are normally used to display call statistics based on a particular call type or call property, e.g.
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the
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longest
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call,
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the most
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expensive
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call,
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the
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total
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number
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of
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inbound
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calls
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etc.
The display board in the screenshot below displays several summary panels, each of them showing call information grouped by different criteria
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<a id="DisplayAdding boarda withsummary Summary panelspanel" /> <h2>How do I add a Summary panel?</h2> <p>To add a Summary panel, click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/></a> |
Adding a summary panel
To add a summary panel, click on the
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After selecting the summary panel button, the mouse pointer changes into a white crosshair pointer, indicating that the designer is ready to draw your panel. Click and hold your left mouse button, starting at the point defining the upper-left corner of your new panel. Whilst still holding down the left mouse button, drag the marquee that will appear to the point that will define the lower-right corner of your panel, as shown below:
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<a id="AddCustomising Summarya summary panel" /> <h2>How do I customise my Summary panel?</h2> <p>To customize your Summary panel, click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pointer_button.png" /> button on the top left hand side of the screen. Then click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/nut_button.png" /> icon of the panel that you want to customise, as shown below:</p> <img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/></a> |
Customising a summary panel
To customize a summary panel, click on the 
toolbar button to switch to panel selection mode. Hover your mouse pointer over the label panel you want to customise and click on the 
icon, when it appears towards the top-right corner of the panel, as shown below:
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The Summary panel properties window will open, containing the following tabs:
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Title
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| Field | Description |
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| Hide label | Tick this option if you don't want your panel to have a title |
| Label | Enter a title for your summary panel |
| Text style | Select any styling properties for your panel title, e.g font size, font style or text colour etc. |
Content
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Selecting a stats point
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To populate the summary panel with call logging information, you first need to create a stats point object in the Directory to collect data for the site, group or user that you want the summary panel to display. |
To choose the entity whose calls you want to display in this panel, select a stats collection point, by clicking on the button.
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A new window will open, allowing you to drill-down to the site or group level in the Directory where the stats point object you want to add resides. To select the stats point, click on the
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Selecting the call type
To select the type of call you want to display in this column, click on the Call type drop-down list and choose from the available options, as shown below:
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Selecting the column information
To select the type of call information you want to display in the summary panel, such as total duration, response time, etc., click on the
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Show summary values
To see only the summary values for the information displayed in this panel, without the textual element, tick the available option and apply any styling properties, if preferred.
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Show the name of the user
To see the name of the user whose call information is displayed in this panel, tick the available option and apply any styling properties, if preferred.
In the example below, we have selected to show the longest outbound call, so in the
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The summary panel of this last example will display as shown below:
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Background
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| Image source | If you want your panel to display an image, type its source here. Remember, the path is relative to the folder on disk from which the web content is served, and is different for each class of web user |
| Image style | Choose how the image should be displayed |
| Colour | Choose the background colour of the panel; if you are adding an image, you may want to select Transparent so that this does not interfere with your image |
| Apply lighting effects to this panel | Tick this option to apply a shine effect to the entire panel; if you are using the panel to display an image, this may adversely affect how it appears |
The two examples below show the difference between panels with and without lighting effects.
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Metrics
The
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When you have finished configuring the properties of your Summary panel, click on the button to apply the changes.
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<a id="Summary panel - overview video"></a> |
Summary panel - overview video
For a live demonstration of how to design and customise a summary panel, watch the video below:
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