TIM Professional allows you to customise replace the names generic name of specific locations you dial to, so that these show instead of the dialled number, with more friendly names wherever they feature throughout the system, e.g. reports, call view etc. For example, the location name showing in the reports when dialling
will be Manchester, as determined by its dialling code 0161.To add a new location name, if you have an office in Manchester and you would like to see the name of the branch as the destination, rather than the generic location, you can apply the following changes:Access the
screen from the main configuration menu and click on the
tab
from the .| Referencemacroscreenshotmacro |
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screen and enter the preferred name in the field, as shown below:
If you prefer to customise specific numbers only, such as DDIs you can make the changes in the LOCATIONS.CFG file from the main installation folder. Lines are added in the form number = friendly name to the configuration file.
For instance you may want to display the location name of all numbers starting with 0161 as Manchester, but to customise the name for a particular number, such as
, as shown below.| Code Block |
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[Call Locations]
01615995999 = Manchester Office |
If a whole DDI range is related to the particular Manchester office, you can use wildcards to specify the range,
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Enter the number and preferred location name in the fields provided, click on the
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If you have a large number of custom location names to add to the system, you can access the LOCATIONS.CFG file found within the main program folder and add the details in the
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| Label | number = friendly name |
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format, as shown below:| Code Block |
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[Call Locations]
01615995999 01615995900 = Manchester Switchboard
016159959## = Manchester Office DDI |
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<p>Open the <span class="keyword">LOCATIONS.CFG</span> file found in the <span class="keyword">\config</span> folder within the main program folder.</p>
<p>There may be occasions when you would prefer a more meaningful name for the location of a
dialled number in the <span class="reference">Call View</span> or in your <span class="reference">Reports</span>. For
example, you may have an office in Manchester with the number 0161
599 5999. In the <span class="reference">Call View</span> and in your <span class="reference">Reports</span>, this
number's location will be defined as simply Manchester,
which is determined from its dialling code 0161.</p>
<p>In the example below, Tri-Line Technical Support and Main Numbers have been added. When
these number are dialled, the corresponding name would now appear in
the <span class="reference">Location Name</span> field, rather than the default 'London'.</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_locations.png" alt="Call locations" />
<p>Whilst you would want any Manchester numbers to retain the Manchester
Location Name, you may like the particular calls to 599
5999 to reflect the fact that these are calls to your
office. By simply adding the number to the <span class="keyword">LOCATIONS.CFG</span>
file you can assign a friendly name for the number.</p>
<p>Lines are added in the form <span class="keyword">number = friendly name</span> to the configuration file, and here
is how the example above might look in your <span class="keyword">LOCATIONS.CFG</span>
file:</p> |
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[Call Locations]
01615995999 = Manchester Office |
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<p>If, for example, a whole DDI range is related to the particular Manchester office, you
may like to specify that instead. This is achieved easily using
wildcards and may look like this for example:</p> |
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Office
02072652600 = Tri-Line
02072652626 = Tri-Line Technical Support |
If a whole DDI range is related to a particular name, you can use wildcards to specify the range, as shown below:
| Code Block |
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[Call Locations]
01615995900 = Manchester Switchboard
016159959## = Manchester Office DDI |