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In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the Period dropdrop-down list and specifying your own  own  Start date, Start time, End date and End time of the period you want to report on. and End dates, as shown below:

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Weekend

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calls

Calls made at weekends may distort your result, and you are therefore given the opportunity here to neglect to take them into account. Tick the box to exclude calls received at weekends - Saturdays and Sundays will then be excluded from the report's results.the result of the report. To exclude such calls, tick the

Transferred calls

Similarly, If you can opt to exclude calls that were answered as a result of a transfer from one party to another. This allows you to concentrate only on those extensions that take calls directly from outside your organisation, rather than those secondary extensions that receive the call after speaking with another party.want to report only on direct calls and exclude those transferred from another party, tick the Exclude box, as shown below:

<a id="Creating the report"></a>

Creating the report

When you have selected a reporting period and have chosen the report's criteria, click on the Run now button, as shown below:

<a id="The report's results"></a>

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The header of the report will display its title, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.

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