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The Extension Usage Detail report provides a comprehensive summary of internal and external call activity for both inbound and outbound calls , broken down by for each extension group. It is also possible to drill down into each entity to obtain the same call information at a more detailed level.

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In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the Period dropdrop-down list and specifying your own  own  Start date, Start time, End date and End time of the period you want to report on. and End dates, as shown below:

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Choose an extension group

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Transferred calls

Similarly, If you can opt to exclude calls that were answered as a result of a transfer from one party to another. This allows you to concentrate only on those extensions that take calls directly from outside your organisation, rather than those secondary extensions that receive the call after speaking with another partwant to report only on direct calls and exclude those transferred from another party, tick the Exclude box, as shown below:

Abandoned calls

The default is to include all calls. If you would like to To exclude abandoned calls from the your report's results, tick the exclude box here.

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When you have selected a reporting period and have chosen the report's criteria, click on the Run now button, as shown below:

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The report's results

The results of the report show comprehensive call summary information - organised by call type - for the report entity you selected.

The body of the report consists of a table showing a summary of both incoming and outgoing calls, both internally and externally, broken down by each extension group. Each extension group/extension is highlighted as a hyperlink, allowing you to click on each one to find out the same summary information for each individual extension in any selected group. By further clicking on an individual extension, you have the opportunity to view a fully itemised list of all calls to and from that extension, over the period of the report that you selected. The summary pages for both extension groups and individual extension show the following information:

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report will display its title, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.

The body of the report consists of a table showing a summary of both incoming and outgoing calls, broken down by extension group. By clicking on a hyperlink, you can drill down into each extension group to obtain the same call information at user level and further, an itemised list of calls for each user.

Each column header shown in the report is described below: