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<p>The voice recording option will allow you to set-up the integration of your Magic box with the call logger.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/voice_recording_1.png" alt="Voice recording" />
<h2>What is a Magic Box</h2>
<p>The Magic box is the call recording module that can be attached to any PBX system connected to TIM Plus.</p>
<p>The box will sit between the ISDN trunk and the telephone system and needs to be connected to a PC where the audio files will be stored and embedded thereafter in TIM Plus.</p>
<p>The image below shows an examples of a PRI Magic Box.</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_plus/magic_box.png" alt="Magic Box" />
<p></p>
<p>To listen to a recording within TIM Plus, you can just click on the
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/recording_button.png" alt="Listen to the recording button" />
icon in the call view screen or any other itemised call logging report, as shown in the screenshot below:</p>
<p>To add a Magic box, simply click click on the <span class="button">New</span> tab, as shown in the screenshot below:</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh" width=98>Setting</th>
<th class="confluenceTh" width=200>Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Friendly name</b></td>
<td class="confluenceTd">Enter a friendly name for your Magic Box object.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Yesterday</b></td>
<td class="confluenceTd">The start date and end date is set to the current date minus one day. The start time is set to <span class="keyword">00:00:00</span> and the end time to <span class="keyword">23:59:59</span>.</td>
</tr>
<tr>
<td class="confluenceTd"><b>This week</b></td>
<td class="confluenceTd">The start date is set to the Monday of the current week, whilst the end date is set to the current day. The default start time is set to <span class="keyword">00:00:00</span> and the end time to the current time.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Last week</b></td>
<td class="confluenceTd">The start date is set to the last Monday, whilst the end date is set to the start date plus seven days. The start time is set to <span class="keyword">00:00:00</span> and the end time to <span class="keyword">23:59:59</span>.</td>
</tr>
<tr>
<td class="confluenceTd"><b>This month</b></td>
<td class="confluenceTd">The start date is set to the 1<span class="exponent">st</span> day of the current month and the end date to today. The default start time is set to <span class="keyword">00:00:00</span> and the end time to the current time.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Last month</b></td>
<td class="confluenceTd">The start date for this period is set in three stages. The day is set to <span class="keyword">01</span>, the month is set to the current month minus one, or in the case of January,
it is set to <span class="keyword">12</span>. The year is set to the current year, unless it is a new year, in which case the year is reduced by one. The start and end times are set to
<span class="keyword">00:00:00</span> and <span class="keyword">23:59:59</span> respectively.</td>
</tr>
<tr>
<td class="confluenceTd"><b>This year</b></td>
<td class="confluenceTd">The start date is set to the first day of the first month of the current year. The end date is set to today's date. The start and end times are set to <span class="keyword">00:00:00</span> and <span class="keyword">23:59:59</span> respectively.</td>
</tr>
<tr>
<td class="confluenceTd"><b>All calls</b></td>
<td class="confluenceTd">The start date is set to the date of the first call in the database, whilst the end date is set to the date of the most recent call in the database. Times are also set to the times of the first and last calls in the database.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Custom period</b></td>
<td class="confluenceTd">Enter the start and end dates and times into the boxes below. The start and end times are linked to their respective dates.</td>
</tr>
</tbody>
</table> |
| Summary_list |
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| Task1 | How it works |
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| Task2 | Adding recording equipment |
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| Task3 | Configuring your recording device |
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| Task4 | Voice recording - video overview |
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<a id="How it works"></a> |
How it works
By adding one or more of our supported voice recording options, it is possible to store the audio recording of every telephone call that TIM Plus processes.
Which option you choose depends on what type of telephone calls you want to record. In most cases, the recording equipment is placed between your telephone system and your telephone lines (channels) and any phone calls that are made over those channels are intercepted, recorded, then sent to TIM Plus to be attached to the logged call.
To record calls over PSTN channels such as ISDN30 (PRI/E1/T1/J1), ISDN2 (BRI) or analogue POT lines, a piece of physical hardware - the Magic Box - is used to physically connect into your lines.
For VoIP (SIP) channels, a PC with a standard network interface card (NIC) can be used to capture the voice packets from strategic points in your voice network. If many simultaneous VoIP calls are expected, a dedicated computer with multiple NICs becomes necessary.
Any number of recording devices can be configured to provide their audio recordings to TIM Plus, and a hybrid network of both types of interface can be used in a single TIM Plus deployment.
| HTML |
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<a id="Adding recording equipment"></a> |
Adding recording equipment
After installing either a Magic Box or Echo into your voice network, you need to configure its presence in TIM Plus.
Ensuring you are logged in to TIM Plus as an administrator, click on the
tab and select the option from the left-hand side menu. To add a new voice recording option, click on theNew tab, as shown below:| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/11993154/voice_recording_1.png |
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A new window will appear, allowing you to configure the settings of your call recording device.
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<a id="Configuring your recording device"></a> |
Configuring your recording device
To configure your recording device, enter the following settings in the
| Referencemacro |
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| Label | Recording device settings |
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window:| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/11993154/voice_recording_2.png |
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| Setting | Description |
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| Device name | The name of your recording device |
| Type | The type of telephone lines you are using: PRI, BRI, Analogue, VOIP |
| ID | The unique identifier of each call recording device |
Host & Port
| The IP address of the recording device, or computer to which the device is attached |
| Time offset | The time interval around which TIM Plus will search for calls when matching audio files |
| HTML |
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<a id="Voice recording - video overview"></a> |
Voice recording- overview video