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An The

Referencemacro
LabelOrganisation unit
is section contains a category list of objects that designed to emulate the structural components of your organisation and it allows you to structure build the hierarchy hierarchical levels of your Directory. The choice of objects belonging to this category are: sites, groups, divisions and cost centres. A special type of group is also available, known as
Referencemacro
LabelReporting Collection
, which acts as a virtual container that collates disparate users from anywhere in your organisation, for reporting purposes.These units

Info

Divisions, Cost centres, Groups and Sites can be placed at any

...

point in your Directory and can be used interchangeably to better reflect the internal structure of your company.

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Organisation unitDescription

Channel Group

Any group of channels or lines coming into your organisation.

Cost Centre

A part of your organisation to which specific rates apply; it can contain other

Referencemacro
LabelOrganisation units
organisation units, such as sites or groups, or, it can be part of a larger group or division.

Division

A division is normally used to describe a group part of your organisation that encompasses a series of smaller units, being this such as sites, cost centres or groups.

Group

A segment part of your organisation that can function independently.characterised by the type of activity they perform, e.g. designated departments (IT, Sales, Accounts)

Reporting collection

A special type of group that acts as a virtual container that collates , collating disparate users from anywhere in your organisation, for reporting purposes.

Site

A section part of your organisation that can function independently, usually designating an a designated office branch.

Tip

Divisions, Cost centres, Groups and Sites can be used interchangeable, to better reflect the internal structure of your company.