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A
object
can be is normally used to
identify a part represent parts of your organisation that
encompasses encompass a series
a of smaller units, such as sites, cost centres or groups.
| Screenshotmacro |
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| URL | /download/attachments/1671370/division_1.png |
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Divisions, Cost Centres, Group and Sites are very similar and can be used interchangeably to better reflect the internal structure of your company. |
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| URL | /download/attachments/1671370/division_1.png |
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<a id="Adding a division"></a> |
Adding a division
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Drill-down to the Directory level where you want to add the division and click on the New object tab, as shown below:
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| URL | /download/attachments/1671328/add_new_object_2.png |
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In the new window that opens, select the Division object from the Organisation unit list and , enter a name that reflects its function, e.g. UK, Australia etc., then relevant name and click on the Add button, as shown below:
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| Border | false |
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| URL | /download/attachments/1671370/division_2.png |
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There is no limit to the number of division objects you can add to the Directory. |
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<a id="Configuring a division"></a> |
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To configure a division, locate the object in the Directory, click on it and select Properties from the drop-down list, as shown below:
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| URL | /download/attachments/1671370/division_3.png |
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Additional options are available, allowing you to exclude users within this division group from call statistics or from being logged or recorded or, from call statistics.
| Option | Description |
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| Do not log | Calls for this group will not be logged by TIM Enterprise. In addition, if integrated call recording is in use, no audio recordings will be available. |
| Exclude users in this group from call statistics | Collection of statistics will not be performed for this group. |
| Do not record calls | Calls for this group will not be recorded, if integrated call recording is in use. |
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<h2>What is a Division?</h2>
<p>A Division is normally used to describe a group of smaller units. For example, if you classify Division as a geographical territory, simply create divisions to match those of your organisation e.g. EMEA, America. Alternatively you may classify a Division as a section e.g. "Sales" and place all cost centres, groups, department and extensions underneath.</p>
<p>Divisions by their nature, normally have a number of sub-sections e.g. EMEA could have UK, France, Germany, Italy etc, while Sales may have Corporate Sales, Trade Sales, UK Sales, International Sales.</p>
<p>The term "Division" is very flexible and you should really use it to suit the requiremnets of your own organisational structure.</p>
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NOTE: Divisions, Cost Centres, Group and Sites are very similar and almost interchangeable. Simply use the icons best suited to reflect your actual organisational structure. |
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<h2>Adding a Division</h2>
<p>To add a Division to the Directory, simply select <span class="button">Division</span> from the <span class="reference">Organisation unit</span> list and give it a name that represents its function e.g. "EMEA" as shown below. Then click <span class="button">Add</span> to put it in to your Directory.</p>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/division_1.png" alt="Adding a division" />
<p>There are no limits to the amount of Divisions you can add so you can set up divisions within divisions if required. You simply select the Division, give it a name and add it.</p>
<p>Your Divisions will appear in the Directory as follows:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/division_2.png" alt="Adding a division" /> |