Avaya IP Office - Listening connection

<p>These instructions should assist in configuring your Avaya IP Office to 
work with TIM Enterprise. If you are not familiar with PBX 
configuration, please contact your system maintainer.</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=158>Connection information</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Connection type</b></td>
			<td class="confluenceTd">IP</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>IP Method</b></td>
			<td class="confluenceTd">The Avaya IP Office sends the SMDR data to the IP address of the TIM Enterprise machine on a specific TCP port.
			</td>
		</tr>
	</tbody>
</table>

<h2>Configuring your SMDR</h2>

<p>Below you will find instructions on how to configure the SMDR output for the Avaya IP Office v6+.</p>


<p>To configure the Avaya IP Office to output SMDR you will need to 
progam the Avaya IP Office unit to send the SMDR data to the machine 
that TIM Enterprise is installed on. For you to do this, you will need 
access to the Avaya IP Office Manager application. Below you will find 
instructions on how to do this:</p>

<ol>
	<li>Select and login to your Avaya IP Office unit using the Avaya IP Office Manager.</li>
	<li>On the left-hand side click on <span class="button no_margin">System</span> and select your Avaya IP Office unit.</li>
	<li>On the right-hand side click on the <span class="button no_margin">CDR/SMDR</span> tab.</li>
	<li>From the <span class="reference">Output</span> drop-down menu select <span class="keyword">SMDR only</span>. The <span class="reference">SMDR</span> section will now become active at the bottom of the page.</li>
	<li>In the <span class="reference">IP Address</span> field enter the IP address of the machine that TIM Enterprise is installed on.</li>
	<li>In the <span class="reference">TCP Port</span> field enter the TCP port number that you want to send the SMDR data to. You can use any free TCP port, we would recommend starting from 9000 and increment it per 
	Avaya IP Office unit that you are going to send SMDR data from to TIM Enterprise.</li>
	<li>In the <span class="reference">Records to Buffer</span> increase the value to maximum available.</li>
	<li>For <span class="reference">Call Splitting for Diverts</span> please check the box.</li>
	<li>Now click on the <span class="button no_margin">OK</span> button.</li>
	<li>You now need to save and merge the configuration, for the settings to take affect.</li>
</ol>

<p>Here is an example of the SMDR screen and how it should be configured:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/avaya_ip_office_4.png" alt="Avaya IP Office v5" />

<h2>Configuring TIM Enterprise</h2>

<p>Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your Avaya IP Office 6+:</p>

<ol>
	<li>Browse to TIM Enterprise as normal and login with your credentials.</li>
	<li>Click on the <span class="button no_margin">Directory</span> tab.</li>
	<li>Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'Avaya IP Office 6+'.</li>
	<li>Left-click on it and select <span class="button no_margin">Properties</span>.</li>
	<li>From the <span class="button no_margin">General</span> settings tab select <span class="keyword">Avaya IP Office 6+</span> from the PBX model list.</li>
	<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/avaya_ip_office_5.png" alt="Avaya IP Office 6+" />
	<li>In the <span class="button no_margin">Connection</span> tab select <span class="keyword">Listen for connection from PBX</span> from the <span class="reference">Connection method</span> list.</li>
	<li>In the <span class="reference">Port</span> field enter in <span class="keyword">9000</span>.</li>
	<li>Finally, click on the <span class="button no_margin">Save</span> button.</li>
	<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/avaya_ip_office_6.png" alt="Avaya IP Office v6" />
</ol>