<a id="Full Call Analysis" />

<p>The following <span class="reference">Report Selection Criteria</span> window appears:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/full_call_analysis_2.png" alt="Full Call Analysis" />

<h4>Select a report period</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/report_period.png" alt="Full Call Analysis" />

<p>You need to select a time period for which you want the report to produce information for.  You can select a pre-set period from the drop-down list, as shown above.</p>

<p>The default is set to  <span class="keyword">Last Month</span> (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).</p>

<h4>Or enter your own custom period</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_period.png" alt="Full Call Analysis" />

<p>If you want to specify a period not shown in the list, go back to the <span class="reference">Select a report period</span> field and select <span class="keyword">Custom
Period</span> from the drop-down list and then enter your <span class="reference">Start</span> and <span class="reference">End</span> dates and times manually
into the boxes provided, as shown above.</p>

<h4>Choose a site</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/choose_site.png" alt="Full Call Analysis" />

<p>If your system is set-up for multiple sites, you have the option of
selecting a particular site here.  Select the blank line (or leave
the box empty) to report on all of your sites.</p>

<h4>Choose a specific trunk group</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/trunk_group.png" alt="Full Call Analysis" />

<p>You have the option of selecting a trunk group to concentrate on.  Do this by selecting it from the drop-down list supplied.</p>

<h4>Select a particular trunk</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/trunk.png" alt="Full Call Analysis" />

<p>Choose to report on a particular trunk by typing its number in the box provided, or leave blank to report on all trunks.</p>

<h4>Choose an extension group</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/choose_extension_group.png" alt="Full Call Analysis" />

<p>You may want to concentrate on a specific group of extensions; in this
case, select the group of interest from the drop-down list, or leave
blank so as not to specify a particular extension group.</p>

<h4>Choose a particular extension</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/choose_extension.png" alt="Full Call Analysis" />

<p>To find out the top 50 calls made by one extension in particular, type that extension's number in the box provided.</p>

<h4>Select calls to specific presented numbers</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/numbers.png" alt="Full Call Analysis" />

<p>You can choose to report only on calls to specific a presented number or range of numbers by entering the number(s) as shown below:</p>

<h4>Transferred calls</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/transferred.png" alt="Full Call Analysis" />

<p>Similarly, you can opt to exclude calls that were answered as a result of a
transfer from one party to another.  This allows you to concentrate
only on those extensions that take calls directly from outside your
organisation, rather than those secondary extensions that receive the
call after speaking with another party.</p>

<h2>Creating the Report</h2>

<p>When you have chosen a reporting period, and are happy with your selections, click on the <span class="button">Run Now</span> button.</p>

<h2>The results</h2>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/The report's results"></a>