Leaderboard panel

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The leaderboard panel allows you to display your live call logging data organised in columns placed next to each other, in order to provide a visual summary of any call information you wish to monitor. The information content of each column displayed is determined solely by your selection and the leaderboard can show any combination of column types. The fonts and background of the panel are also customisable.

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The 

Tabmacro
Label Content

tab allows you choose to select the type of information you want to display in the columns of your leaderboard. Each column of the leaderboard can display comprise different type of call information (duration, response time, etc.), for different call types (inbound, outbound, etc.) and for different entities (sites, groups, users), e.g. . For example, one column can show statistics for the total number of inbound calls on a daily basis, while in a different column you can display the same information, but for a different user group and on a weekly basis.

Adding Perform the following steps to add a column to your leaderboard requires the following operationspanel:

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Select a stats point

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To populate a leaderboard with call logging information, you first need to add a stats point object in the Directory to collect data for the site, group or user that you want the leaderboard to display.

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A new window will open, allowing you to drill-down to the Directory level site or group level in the Directory, where the stats point object you want to add resides. To select the stats point, click on the 

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URL /download/attachments/4817211/tick_button.png

icon alongside it.

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The selected stats point will automatically be used by feed all columns in the leaderboard, but each individual column can be set afterwards to use a different stats point.

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Select a call type

To select the type of call you want to display in this column, click on the

Referencemacro
Label Call type

drop-down list and choose from the available options, as shown below:

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Border false URL /download/attachments/4817211/panel_properties_column_1.png

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Select column information

To select the type of call information you want to display in this column, such as total duration, response time, etc., click on the 

Referencemacro
Label Column

drop-down list and choose from the available options, as shown below:

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Border false URL /download/attachments/4817211/leaderboard_panel_properties_8.png

In the example below, we have selected the following settings for the Call type and Column fields have been selected in order to form the columns that appear in the list:

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In the example below, we rearrange the In and Total columns. By clicking on the 

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URL /download/attachments/4817211/up_arrow_button.png

icon next to the Total column, we move it a one level up.

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Border false Shadow false URL /download/attachments/4817211/leaderboard_panel_properties_11.png

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To temporarily hide a column from your leaderboard panel, click on the 

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URL /download/attachments/4817211/hide_button.png

icon, which will turn automatically into

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URL /download/attachments/4817211/unhide_button.png

to highlight highlighting the column is hidden, as shown below:.

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Border false URL /download/attachments/4817211/leaderboard_panel_properties_12.png

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For a live demonstration of how to design and customise a leaderboard panel, watch the video below:

Videomacrovimeovideomacro
Image leaderboard_panel.png Video leaderboard_panel_plus.mp4

 

 

 

 

 

 

VimeoId 79519875