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A new window will appear, where you can select set the criteria for parameters of your report.

Selecting the reporting period

For each report, you need to must specify a time span that covers the calls you want the report to include. This is known as the "reporting period".

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There are several preset reporting periods available for selection, based on a the standard Gregorian calendar.  The The following table describes how the start and end date and time is times are defined for each preset period:

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Once you have set the reporting period, click on the Next button to set additional report parameters and options, or select the Finish button to run the report immediately.

Selecting the reporting entity

The Reporting entity parameter allows you to select the part of your organisation whose calls the report should include, e.g. a site, a group or an individual user.

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To report on a particular site, select it from the drop-down list or select All sites to report across all sites .

Group

There is no limit on the number of groups you can create on one site. Groups, like sites are available as a If a site has been selected, you are able to further limit the report's results by selecting a group from the drop-down list. You can choose to report on a specific group or leave the default setting as All groups.

Please note that the drop-down list for each group will appear only if a site has been selected already.

User

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User

If both a site and group has have been selected, you can choose to report on further limit the report's results to include only calls involving a particular user, by selecting that user from the drop-down list, or you can leave the default setting as All users.

Once you have selected the scope of your report, click  click on the Next button to set additional report parameters and options, or select the Finish button to run the report immediately, click the Finish button.

Selecting the report filters

You can limit the results of your report by choosing one or more of the following filters:

Account code

If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter this the account code in the field provided. 

To report on more than one account code, you can use separate each code using a comma to separate the entries.

Call type

This filter allows you to define the type of call you want to report on. To , in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal etc.  To report on all callstypes of call, set this to All calls.

Carrier

If you use more than one carrier, you can limit the results to include only calls that were made using a specific carrier.  For all carriers, set as All carriers.

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CLI

The Caller Calling Line Identification (CLI) is a phone number that calls your organisation. This is sometimes withheld by the person making the callthe telephone number of the remote caller in an incoming call scenario.

You can report on calls that originate from a particular specific CLI or from numbers beginning with those whose CLI matches a particular CLIpattern of digits. For example, for to report on all incoming calls from Tri-Line, you would could enter 02072652600.

This filter accepts the comparison operators ! and * (e.g. You can use the ! symbol to explicitly exclude a CLI from the report's results, and/or the

Cost

If you want to add a filter for call costs, type in the cost you wish to defineYou can define a cost filter to include calls above or below specific values by entering your criteria, as shown below. :

This filter allows you to You can specify a range (-) or use comparison operators (cost range by using the 

Destination

If you want to filter calls to a specific, known destination, you can type the name of the destination in the field text box provided. This filter accepts the comparison operators ! and * symbols for excluding values and specifying partial matches, respectively.

For example, if you want wanted to exclude all calls to France, you could enter

Dialled number

To filter calls to a specific dialled number, type the number that was dialled it in the text box provided. The dialled number can be a number that you dial out, or a DDI number within your organisation that someone dialled to get to is defined as the number that is dialled (in the case of an outbound call), or the DDI number that the remote party dialled to reach a particular extension or hunt groupgroup (in the case of an inbound call).

To filter calls to a specific area, a partial number may can be entered (e.g. 0033, for  for calls to France). 

This filter accepts the comparison operators ! and * (e.g. to exclude calls to 0207 265, enter !0207265* ).You can use the ! symbol to explicitly exclude a dialled number from the report's results, and/or the 

Duration

To filter calls above or below a particular duration, enter the number of seconds and the relevant symbol in the box provided. This filter allows you to specify a range (-) or use comparison operators (>, <, ! and *).

desired duration in seconds.

You can specify a duration range by using the 

In the above example, the filter report will look for return only calls longer than 1800 seconds (30 minutes). Alternatively, you may want to exclude calls below a certain threshold (e.g. below 3 seconds).

LCR code

If you are using To filter your results to include only calls that used a Least Cost Routing (LCR) , you may want to filter your results by LCR code in order to check a bill from your LCR provider. To do this, enter the LCR code it in the text box provided.

This filter accepts the comparison operators ! and * (e.g. to exclude a specific LCR code, add the code with the required operators !162*)

You can use the ! symbol to explicitly exclude a LCR code from the report's results, and/or the 

Response

This option allows you to filter calls based on their response time.The results will be filtered according to the , measured in seconds. Specify the desired response time threshold that you define in the text box provided field. The threshold you specify will be measured in seconds.

In the above example, the search results will display calls that have a response time above greater than 10 seconds. 

You can specify a response time range by using the 

Start time

This option allows you to filter calls based on the start time of the call , which is basically the time of day the call started. Enter your preferred Specify the start time in the field text box provided , using the following format the hh:mm:ss format.

For example, if you want your results to include only calls logged that began after 10 a.m. onlyam, you need to could enter 10:00:00 in the Start time field, as shown below:

Trunk access code

If you want to filter your results by a trunk access code, enter this in the field provided.  For example, to exclude all calls with access code 9, add !9 in the field your telephone system uses trunk access codes to connect calls using specific channels, you can limit your report's results to include only calls made using those codes. Specify the trunk access code in the text box provided.

This filter accepts the comparison operators ! and *.

You can use the ! symbol to explicitly exclude a trunk access code from the report's results, and/or the 

Selecting the report options

This section allows enables you to further narrow down further your report results, by excluding certain types of calls or sorting the . It also allows you to sort the report's results in a particular manner. The filters are fairly self-explanatory. For example, if you would like to exclude weekend calls from the report, tick the option provided or, if you would like to ignore missed calls shorter than a specific duration, enter the duration in the box.

Exclude weekends

If you would like to To exclude weekend calls from the search your report's results, select the tick-box providedthe 

Exclude transfers

Select this option if you would like to exclude transfers from the search resultsTo exclude transferred calls from your report's results, select the

Don't replace numbers with contact names

Tick this option if you do not want to replace dialled numbers, CLIs and account codes with their equivalent associated names, as defined in your web user's contacts list(s).

Sort order

Expanding the drop-down list available, you can choose whether you would like Choose from the

Sort results by

You may choose the order in which results are sorted by selecting the appropriate option from the drop-down list availableTo sort your report's results by a particular column, select it from the 

Ignore short missed calls

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Missed calls below a certain duration can sometimes pollute the meaning of a report's results. To exclude such short calls from your report, enter the a duration threshold . For example if you want in the text box provided, e.g. to ignore calls below 3 seconds, enter the number enter 

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This section allows you to choose the output media format of your completed report. To select the desired format, click on the drop-down list and choose from the available options: Web, PDF, Excel, CSV and XML. The formats available are 

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More details about each report format are available in the Setting the report format section above.

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Creating the report

When you have chosen selected a reporting period , and are happy with your selections, you have two options:

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and have chosen any filters and options, you can either run the report immediately by clicking on the

If you click on the Run now button, the report will run instantly in your chosen format.

If you want to schedule the report to run at a later time, follow the instruction given in the Schedule a report section.

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The report's results

The report's results will consist of this report are presented as a tabular breakdown of calls - grouped by account code , - according to the parameters you've selected.If you select Web as the output format, this report will appear as shown below:-

Below is an example of this report's output in

As with all reports , the header produced by TIM Plus, each page of the report includes the following information:

• the report's title
• the date and time of that the report was generated
• the name of the report, if applicable

The

The headers of this report are as follows:

Header	Description
Carrier	Displays the The carrier used to route the call.
Charge band	Displays the chargeband applied to The charge band used to cost the call.
	Displays the The total number volume of calls to that each charge band.
Total duration	Displays the The total time spent on calls to that chargebandeach charge band.
Total cost	Displays the The total cost of calls to that chargebandeach charge band.

In the above example, the numbers "52003", "52004" etc. represent the account code.

If you would like to go back and view any report for a larger section of the organisation, click on the appropriate link in the breadcrumb, By clicking on the About this report link at the top-right corner of the page, you can review any filters and options that have been applied to the report. 

To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:

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