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A new window will appear, where you can select the reporting criteria for set the parameters of your report.
Selecting the reporting period
For each report, you must specify a time span that covers the calls you want the report to include. This is known as the "reporting period".
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Once you have set the reporting period, click on the Next button to set additional report parameters and options, or select the Finish button to run the report immediately.
Selecting the reporting entity
The Reporting entity parameter allows you to select the part of your organisation whose calls the report should include, e.g. a site, a group or an individual user.
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If both a site and group have been selected, you can further limit the report's results to include only calls by involving a particular user, by selecting it that user from the drop-down list.
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If your web account is restricted to a specific site or group, only those entities to which you have access will be available in the drop-down lists. |
Once you have selected the scope of your report, click click on the Next button to set additional report parameters and options. To , or to run the report immediately without doing so, press the click the Finish button.
Selecting the report filters
You can limit the results of your report by choosing one or more of the following filters:
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Account code
If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided.
| Reporting_filter |
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| Filter | Account code |
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| Value | 0140 |
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To report on more than one account code, separate each code using a comma.
Call type
This filter allows you to define the type of call you want to report on, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal , etc. To report on all types of call, set this to All calls.
| Reporting_filter |
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| Filter | Call type |
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| Value | All calls |
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Carrier
If you use more than one carrier, you can limit the results to include only calls that were made using a specific carrier.
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If you use only one carrier, there will be no drop-down list available and no option to choose a carrier. |
CLI
Calling Line Identification (CLI) is the telephone number of the remote caller in an incoming call scenario.
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You can use the ! symbol to explicitly exclude a CLI from the report's results, and/or the
symbol as a wildcard in digit pattern matching. For example, to exclude calls from Tri-Line, but include all others, you could use
!020726526*). To report on more than one CLI, use a comma to separate each entry.
Cost
You can define a cost filter to include calls above or below specific values by entering your criteria, as shown below:
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You can specify a cost range by using the symbol and, ; to specify limits, use the comparison operators, >, <, and
.
Destination
If you want to filter calls to a specific, known destination, type the name of the destination in the text box provided. This filter accepts the ! and * symbols for excluding values and specifying partial matches, respectively.
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| Reporting_filter |
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| Filter | Destination |
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| Value | !France* |
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Dialled number
To filter calls to a specific dialled number, type it in the text box provided. The dialled number is defined as the number that is dialled (in the case of an outbound call), or the DDI number that the remote party dialled to reach a particular extension or group (in the case of an inbound call).
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| Reporting_filter |
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| Filter | Dialled number |
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| Value | 0033 |
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You can use the ! symbol to explicitly exclude a dialled number from the report's results, and/or the
symbol as a wildcard in digit pattern matching. For example, to exclude calls to Tri-Line, but include all others, you could use !020726526*). To report on more than one dialled number, use a comma to separate each entry.Duration
To filter calls above or below a particular duration, enter the desired duration in seconds.
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You can specify a duration range by using the symbol and, ; to specify limits, use the comparison operators, >, <, and
.
In the above example, the report will return only calls longer than 1800 seconds (30 minutes).
LCR code
To filter your results to include only calls that used a Least Cost Routing (LCR) code, enter it in the text box provided.
You can use the ! symbol to explicitly exclude a LCR code from the report's results, and/or the
symbol as a wildcard in digit pattern matching. For example, to exclude calls made using all LCR codes beginning , you could enter . To report on more than one LCR code, use a comma to separate each entry.Response
This option allows you to filter calls based on their response time, measured in seconds. Specify the desired response time threshold in the text box provided.
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In the above example, the search results will display calls that have a response time greater than 10 seconds.
You can specify a response time range by using the symbol and, ; to specify limits, use the comparison operators, >, <, and
.Start time
This option allows you to filter calls based on the time that the call started. Specify the start time in the text box provided using the hh:mm:ss format.
For example, to include only calls that began after 10 am, you could enter 10:00:00 in the Start time field, as shown below:
| Reporting_filter |
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| Filter | Start time |
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| Value | 10:00:00 |
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Trunk access code
If your telephone system uses trunk access codes to access connect calls using specific channels, you can limit your report's results to include only calls made using those codes. Specify the trunk access code in the text box provided. For example, to exclude all calls with access code 9, add !9 in the field provided.
| Reporting_filter |
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| Filter | Trunk access code |
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| Value | 9 |
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You can use the ! symbol to explicitly exclude a trunk access code from the report's results, and/or the
symbol as a wildcard in digit pattern matching. For For example, to exclude calls made using the trunk access code, you could enter . To report on more than one trunk access code, use a comma to separate each entry.Selecting the report options
This section allows enables you to further narrow down further your report results, by excluding certain types of calls or sorting the . It also allows you to sort the report's results in a particular manner. The filters are fairly self-explanatory. For example, if you would like to exclude weekend calls from the report, tick the option provided or, if you would like to ignore missed calls shorter than a specific duration, enter the duration in the box.
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Exclude weekends
If you would like to To exclude weekend calls from the search your report's results, select the tick-box providedthe
option.Exclude transfers
Select this option if you would like to exclude transfers from the search resultsTo exclude transferred calls from your report's results, select the
option.
Tick this option if you do not want to replace dialled numbers, CLIs and account codes with their equivalent associated names, as defined in your web user's contacts list(s).
| Reporting_option |
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| Option | Don't replace numbers with contact names |
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Sort order
Expanding the drop-down list available, you can choose whether you would like Choose from the
drop-down list whether you want the results of the report to appear in ascending or descending order.
| Reporting_filter |
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| Filter | Sort order |
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| Value | Ascending |
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| Option | Sort order |
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Sort results by
You may choose the order in which results are sorted by selecting the appropriate option from the drop-down list availableTo sort your report's results by a particular column, select it from the
drop-down list.
| Reporting_filter |
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| Filter | Sort results by |
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| Value | Carrier |
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Ignore short missed calls
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Missed calls below a certain duration can sometimes pollute the meaning of a report's results. To exclude such short calls from your report, enter the a duration threshold . For example if you want in the text box provided, e.g. to ignore calls below 3 seconds, enter the number enter
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This section allows you to choose the output media format of your completed report. To select the desired format, click on the drop-down list and choose from the available options: Web, PDF, Excel, CSV and XML. The formats available are
, , , and .More details about each report format are available in the Setting the report format section above.
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Creating the report
When you have chosen selected a reporting period , and are happy with your selections, you have two options:
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and have chosen any filters and options, you can either run the report immediately by clicking on the
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If you click on the Run now button, the report will run instantly in your chosen format.
If you want to schedule the report to run at a later time, follow the instruction given in the Schedule a report section.
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The report's results
The report's results will consist of this report are presented as a tabular breakdown of calls - grouped by account code , - according to the parameters you've selected.If you select Web as the output format, this report will appear as shown below:-
Below is an example of this report's output in
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As with all reports , the header produced by TIM Plus, each page of the report includes the following information:
- the report's title
- the date and time of that the report was generated
- the name of the report, if applicable
The
format is the most
flexible interactive of all
reports. All headers are clickable, allowing you to rearrange the report's layout in seconds, to sort the calls in ascending or decending order, based on the header clicked. To view the details of any filters or parameters applied to the report, click on the About this report link on the top-right corner of the pageformats: all column headers are click-sortable and most graphical and tabular elements can be drilled down into, allowing deeper analysis of your results.
The headers of this report are as follows:
| Header | Description |
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| Carrier | Displays the The carrier used to route the call. |
| Charge band | Displays the chargeband applied to The charge band used to cost the call. |
 | Displays the The total number volume of calls to that each charge band. |
| Total duration | Displays the The total time spent on calls to that chargebandeach charge band. |
| Total cost | Displays the The total cost of calls to that chargebandeach charge band. |
In the above example, the numbers "52003", "52004" etc. represent the account code.
If you would like to go back and view any report for a larger section of the organisation, click on the appropriate link in the breadcrumb, By clicking on the About this report link at the top-right corner of the page, you can review any filters and options that have been applied to the report.
To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:
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