Summary graphs

<h2>Call volumes</h2>

<p>The graphs on the front screen (dashboard) display your call volumes in 
various ways, so you can see at-a-glance how busy your site(s) are.</p>

<p>The three graphs shown here represent the following:-</p>

<ul>
    <li>Call volumes by call type</li>
    <li>Call volumes by half hour</li>
    <li>Call volumes by charge band</li>
</ul>

<img id="border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/dashboard.png" alt="Dashboard"/>

<h4>Call volume by call type</h4>

<p>This first graph shows a snapshot of today's calls based on the type of call e.g. inbound, outbound, lost etc.</p>

<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/call_volume_1.png" alt="Call volume by call type"/>

<p>Each call type is colour-coded using a system-wide colour scheme, the default being as follows:-</p>

<ul>
	<li><b style="color: #779122;">Green</b>: Incoming calls</li>
	<li><b style="color: #aadf46;">Light green</b>: Answered transferred calls</li>
	<li><b style="color: #2391cb;">Blue</b>: Outgoing calls</li>
	<li><b style="color: #94c2d9;">Light blue</b>: Outgoing non-connected calls</li>
	<li><b style="color: #A0A0A0;">Gray</b>: Internal calls</li>
	<li><b style="color: #ed1d1d;">Red</b>: Abandoned DDI calls (direct Dial in)</li>
</ul> 

NOTE 1: This same colour coding applies throughout TIM Enterprise.

NOTE 2: Calls shown in lighter shades of the colours above indicate that they were transferred.

<h4>Call volume by half hour</h4>

<p>This graph shows a snapshot of today calls broken down by half hout 
starting at midnight and finishing at midnight. Using the same colour 
coding as shown above, you can quickly identify peaks and troughs in 
call volume and identify busy periods at a glance.</p>

<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/call_volume_2.png" alt="Call volume by half hour"/>

<p>Using the same system-wide colour scheme as in the above graph, you can 
quickly identify peaks and troughs in call volume and identify busy 
periods at a glance.</p>

<ul>
	<li><b style="color: #779122;">Green</b>: Incoming calls</li>
	<li><b style="color: #aadf46;">Light green</b>: Answered transferred calls</li>
	<li><b style="color: #2391cb;">Blue</b>: Outgoing calls</li>
	<li><b style="color: #94c2d9;">Light blue</b>: Outgoing non-connected calls</li>
	<li><b style="color: #A0A0A0;">Gray</b>: Internal calls</li>
	<li><b style="color: #ed1d1d;">Red</b>: Abandoned DDI calls (direct Dial in)</li>
</ul>

<h4>Call volume by charge band </h4>

<p>This graph shows a snapshot of today's calls based on the destination 
called. This graph will allow to to identify at a glance where you call 
most often.  The example shown below shows that most of the calls made 
here are to personal or  mobile numbers.</p>

<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/call_volume_3.png" alt="Call volume by charge band"/>

<p>This graph allows you to identify at a glance where you call most often,
 breaking down your calls into easily- identifiable geographic classes, 
such as <span class="reference">Mobile, National, Local, International</span> etc.</p>

<ul>
	<li><b style="color: #ed1d1d;">Red</b>: Personal/Mobile calls</li>
	<li><b style="color: #779122;">Green</b>: Local calls</li>
	<li><b style="color: #2391cb;">Blue</b>: National calls</li>
	<li><b style="color: #edef00;">Yellow</b>: International calls</li>
	<li><b style="color: #7d2aac;">Purple</b>: Other calls</li>
</ul>