Versions Compared

Old Version 15

changes.mady.by.user Editor

Saved on

compared with

New Version Current

changes.mady.by.user Technical Support

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

These instructions help you configure your Nortel/Avaya BCM 4(v4.x0+) phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

...

HTML
<a id="Configure the SMDR output"></a>

Configuring your SMDR

...

output

Follow the steps below to configure your Nortel/Avaya BCM v4.x+ to output SMDR data to TIM Plus:

  1. Login Log in to the BCM Element Manager.
  2. On the Task Navigation Panel, click the Configuration tab.
  3. Click on Telephony.

  4. Click on Call Detail Recording.

  5. On the right-hand side the Call Detail Recording window will appear.

  6. In the Call Detail Recording window panel that appears, configure the options as below:

    SMDR fieldValue
    FormatNorstar
    Report TypeAll
    LanguageEnglish
    Date FormatMM/DD/YY
    Header FormatLine/Station
    Filter TypeAll
    Feature Code F9Leave as default
    Minimum Call DurationLeave as default
    Hospitality RecordsLeave as default
    Include DNIS InfoEnable
    Include CLID with call typeEnable
    Include Long CLIDLeave as default
    Use answer supervisionLeave as default
    Display connection characterLeave as default
    Suppress digits after connectLeave as default
    Maximum digits after connectLeave as default
HTML
<a id="Configure a CDR user"></a>

CDR User

To enable TIM Plus to connect to your  your Avaya BCM v4.x+, you will need to create a

Referencemacro
LabelCDR User
in your phone system. This can be configured within your Business Communications Manager Unified Manager appliction, under  under the 
Buttonmacro
LabelSystem
options option in the BCM Unified Manager configuration utility.

HTML
<a id="Configure TIM Plus"></a>

Configuring TIM Plus

Below you will find steps on how Follow the steps below to configure TIM Plus to collect the SMDR data from your Nortel/Avaya BCM:

  1. Log on in to TIM Plus and click on the Directory tab.
  2. Click on Choose the site configured during the setup wizard you want to configure and click Properties.
    Screenshotmacro
    Borderfalse
    URLhttp://docs.call-logger.com:8090/download/attachments/48170684817069/avaya_bcm_12.png
  3. Within In the Site Properties window, select Avaya BCM from the PBX model drop-down list.
  4. In the Connection method field, select Actively connect to PBX from the drop-down list.
  5. In the Host fiel field, d enter the IP Address address of your Avaya BCM.
  6. In the Port field, enter in 4000.
  7. In the Username field, enter in CDR User.the username of the CDR user you configured in the BCM Unified Manager utility (above)
  8. In the Password field, enter in CDR User againthe password for the CDR user.
  9. In the Connection script field, select Avaya BCM v3v4 from the drop-down list.
  10. Click on the Save button to apply the settings.