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In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the Period dropdrop-down list and specifying your own own Start date, Start time, End date and End time of the period you want to report on. and End dates, as shown below:
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| URL | /download/attachments/7241967/choose_extension.png |
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Weekend
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calls
Calls made at weekends may distort the result of the report. To exclude such calls, tick the
box, as shown below:
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Transferred calls
You can choose to exclude calls that were answered as a result of a transfer from one party to another. To exclude transferred calls, tick the
box, If you want to report only on direct calls and exclude those transferred from another party, tick the Exclude box, as shown below:| Screenshotmacro |
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<a id="Creating the report"></a> |
Creating the report
When you have selected a reporting period and have chosen the report's criteria, click on the Run now button, as shown below:
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| Column header | Description |
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| Day | The date and day of week |
| Incoming Calls |
| Column header | Description |
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| Qty | The total volume of calls received |
| Total Durn | The total length of time spent on incoming calls |
| Avg Durn | The average call duration of inbound calls |
| Avg Response | The average length of time taken to answer a call |
| Lost | The average length of time a caller waited before abandoning the call (in hours, minutes, seconds) |
| Outgoing Calls |
| Column header | Description |
|---|
| Qty | The total volume of outbound calls |
| Total Durn | The total length of time spent on outbound calls |
| Avg Durn | The average duration of outbound calls |
| Cost | The total cost of all calls made, irrespective of each call's local currency |