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The Inbound Call Performance report displays how quickly your inbound calls are being answered, compared to your target thresholds, grouped by year, month, day or hour. A visual representation of how well each target is met is shown alongside a table containing the actual response time valuesThis report is ideal for organisations where seasonal fluctuations in call traffic occur.
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Access the Reports screen, select the Inbound Call Performance report from the list and click on the button.
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You can choose to report on a single extension by tying in the extension number in the box as shown below, otherwise leave the box blank to include information from across your entire organisation.
Filter the report's results
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You can also choose to report on a single extension by entering the extension number in the box provided. To report on all extensions, leave the box blank to include information from across your entire organisation.
Options
To define your response target threshold(s) enter the values in the
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The report will display the number and the percentage of calls according to the target threshold(s) set in the report's selection criteria window. |