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The leaderboard panel allows you to display your live call logging data organised in columns placed next to each other, in order to provide a visual summary of any call information you wish to monitor. The information content of each column displayed is determined solely by your selection and the leaderboard can show any combination of column types. The fonts and background of the panel are also customisable.

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The 

Tabmacro
LabelContent
tab allows you to select the type of information you want to display in your leaderboard. Each column can comprise different call information (duration, response time, etc.), for different call types (inbound, outbound, etc.) and for different entities (sites, groups, users). For example, one column can show statistics for the total number of inbound calls on a daily basis, while in a different column you can display the same information, but for a different user group and on a weekly basis.

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Info

The selected stats point will automatically feed all columns in the leaderboard, but each individual column can be set afterwards to use a different stats point.

Select a call type

To select the type of call you want to display in this column, click on the

Referencemacro
LabelCall type
drop-down list and choose from the available options, as shown below:

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To temporarily hide a column from your leaderboard panel, click on the 

Inlineimage
URL/download/attachments/4817211/hide_button.png
icon, which will turn automatically into
Inlineimage
URL/download/attachments/4817211/unhide_button.png
to highlight highlighting the column is hidden, as shown below:.

Screenshotmacro
Borderfalse
URL/download/attachments/4817211/leaderboard_panel_properties_12.png

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For a live demonstration of how to design and customise a leaderboard panel, watch the video below:

Videomacrovimeovideomacro
Imageleaderboard_panel.png
Videoleaderboard_panel_plus.mp4

 

 

 

 

 

 

VimeoId79519875