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The
tab allows you
to select the type of information you want to display in your leaderboard. Each column can comprise different call information (duration, response time, etc.), for different call types (inbound, outbound, etc.) and for different entities (sites, groups, users). For example, one column can show statistics for the total number of inbound calls on a daily basis, while in a different column you can display the same information, but for a different user group and on a weekly basis.
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The selected stats point will automatically feed all columns in the leaderboard, but each individual column can be set afterwards to use a different stats point. |
Select a call type
To select the type of call you want to display in this column, click on the
drop-down list and choose from the available options, as shown below:
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To temporarily hide a column from your leaderboard panel, click on the
| Inlineimage |
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| URL | /download/attachments/4817211/hide_button.png |
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icon, which will turn automatically into
| Inlineimage |
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| URL | /download/attachments/4817211/unhide_button.png |
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to highlight highlighting the column is hidden
, as shown below:.| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/4817211/leaderboard_panel_properties_12.png |
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For a live demonstration of how to design and customise a leaderboard panel, watch the video below:
| Videomacrovimeovideomacro |
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| Image | leaderboard_panel.png |
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| Video | leaderboard_panel_plus.mp4 |
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