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A new window will appear, where you can select the reporting criteria for set the parameters of your report.
Selecting the reporting period
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If both a site and group have been selected, you can further limit the report's results to include only calls by involving a particular user, by selecting it that user from the drop-down list.
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If your web account is restricted to a specific site or group, only those entities to which you have access will be available in the drop-down lists. |
Once you have selected the scope of your report, click click on the Next button to set additional report parameters and options. To , or to run the report immediately without doing so, press the click the Finish button.
Selecting the report filters
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Account code
If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided.
| Reporting_filter |
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| Filter | Account code |
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| Value | 0140 |
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To report on more than one account code, separate each code using a comma.
Call type
This filter allows you to define the type of call you want to report on, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal , etc. To report on all types of call, set this to All calls.
| Reporting_filter |
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| Filter | Call type |
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| Value | All calls |
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Carrier
If you use more than one carrier, you can limit the results to include only calls that were made using a specific carrier.
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If you use only one carrier, there will be no drop-down list available and no option to choose a carrier. |
CLI
Calling Line Identification (CLI) is the telephone number of the remote caller in an incoming call scenario.
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You can use the ! symbol to explicitly exclude a CLI from the report's results, and/or the
symbol as a wildcard in digit pattern matching. For example, to exclude calls from Tri-Line, but include all others, you could use
!020726526*. To report on more than one CLI, use a comma to separate each entry.
Cost
You can define a cost filter to include calls above or below specific values by entering your criteria, as shown below:
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You can specify a cost range by using the symbol and, ; to specify limits, use the comparison operators, >, <, and
.
Destination
If you want to filter calls to a specific, known destination, type the name of the destination in the text box provided. This filter accepts the ! and * symbols for excluding values and specifying partial matches, respectively.
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| Reporting_filter |
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| Filter | Destination |
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| Value | !France* |
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Dialled number
To filter calls to a specific dialled number, type it in the text box provided. The dialled number is defined as the number that is dialled (in the case of an outbound call), or the DDI number that the remote party dialled to reach a particular extension or group (in the case of an inbound call).
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| Reporting_filter |
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| Filter | Dialled number |
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| Value | 0033 |
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You can use the ! symbol to explicitly exclude a dialled number from the report's results, and/or the
symbol as a wildcard in digit pattern matching. For example, to exclude calls to Tri-Line, but include all others, you could use !020726526*). To report on more than one dialled number, use a comma to separate each entry.Duration
To filter calls above or below a particular duration, enter the desired duration in seconds.
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You can specify a duration range by using the symbol and, ; to specify limits, use the comparison operators, >, <, and
.
In the above example, the report will return only calls longer than 1800 seconds (30 minutes).
LCR code
To filter your results to include only calls that used a Least Cost Routing (LCR) code, enter it in the text box provided.
You can use the ! symbol to explicitly exclude a LCR code from the report's results, and/or the
symbol as a wildcard in digit pattern matching. For example, to exclude calls made using all LCR codes beginning , you could enter . To report on more than one LCR code, use a comma to separate each entry.Response
This option allows you to filter calls based on their response time, measured in seconds. Specify the desired response time threshold in the text box provided.
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In the above example, the search results will display calls that have a response time greater than 10 seconds.
You can specify a response time range by using the symbol and, ; to specify limits, use the comparison operators, >, <, and
.Start time
This option allows you to filter calls based on the time that the call started. Specify the start time in the text box provided using the hh:mm:ss format.
For example, to include only calls that began after 10 am, you could enter 10:00:00 in the Start time field, as shown below:
| Reporting_filter |
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| Filter | Start time |
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| Value | 10:00:00 |
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Trunk access code
If your telephone system uses trunk access codes to connect calls using specific channels, you can limit your report's results to include only calls made using those codes. Specify the trunk access code in the text box provided.
| Reporting_filter |
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| Filter | Trunk access code |
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| Value | 9 |
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Exclude weekends
To exclude weekend calls from your report's results, select the
option.
Exclude transfers
To exclude transferred calls from your report's results, select the
option.
Tick this option if you do not want to replace dialled numbers, CLIs and account codes with their associated names, as defined in your web user's contacts list.
| Reporting_option |
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| Option | Don't replace numbers with contact names |
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Sort order
Choose from the
drop-down list whether you want the results of the report to appear in ascending or descending order.
| Reporting_filter |
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| Filter | Sort order |
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| Value | Ascending |
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| Option | Sort order |
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Sort results by
To sort your report's results by a particular column, select it from the
drop-down list.
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More details about each report format are available in the Setting the report format section above.
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<a id="Creating the report"></a> |
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When you have selected a reporting period and have chosen any filters and options, you can either run the report immediately by clicking on the
button, or
schedule it for future delivery.
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As with all reports produced by TIM Plus, each page of the report includes the following information:
- the report's title, e.g. Account Summary
- the date and time that the report was generated
- the name of the report, if applicable
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By clicking on the About this report link at the top-right corner of the page, you can review any filters and options that have been applied to the report.
You can easily re-run To modify your report to cover a larger organisational scope by clicking , click on an element of the breadcrumb as shown below:
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