These instructions describe how to connect your TIM Enterprise system call reporting software to your a Microsoft Teams account, so that you can analyse allowing you to analyze your Teams calls in the same way as your other standard phone calls.
The Teams Connector is an intermediary cloud service that connects your on-premise or cloud-hosted TIM product with the Microsoft Teams platform, capturing your calls and meetings data the moment they become available. TIM Enterprise's advanced reporting then allows you to report on peer-to-peer Teams calls & meetings, Microsoft Calling Plan calls (PSTN) and SIP Direct Routing calls.
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Add a new data source
The process to connect Connecting TIM Enterprise to your Microsoft Teams account is very similar to the way you connect to any other PBX or communications service:-
- Select the
tab and navigate to the part of the directory where you want to store the new data source.Buttonmacro Label Directory - Press the
button at the top of the directory list.Buttonmacro Label New object - In the
Add new object
window that appears, selectPBX
from the Other object list, then enter a name for the data source - such as "Microsoft Teams" - at the bottom of the window. - Click the
button to save the data source.Buttonmacro Label Add
Configure the new data source
Click on the newly-added data source object in the directory list, then choose Properties
from the pop-up menu in order to configure the connectiondata source:-
- On the General tab, choose
Microsoft Teams
in the Data format list on the right. - On the Connection tab, choose
OpenCDR
as the connection method in the left-hand panel. - In the Details panel on the right-hand side, choose
Microsoft Teams
from the drop-down list of online services, then click
.Buttonmacro Label Register - Click on the Sign in with Microsoft button
- You'll be redirected to Microsoft's authentication system where you should choose a Microsoft account that is authorised to allow and asked to grant permission for the TIM application to access your call records. Please ensure the Microsoft account you use has the rights to grant the required permissions.
- When authentication is complete, you'll be redirected back to the TIM Enterprise directory, specifically to the newly-authorised data source.
- Assuming If the authorisation was accepted, you should see a Connected status in the Details panel
- Press the
button to save your new data source.Buttonmacro Label Save
Keeping up-to-date
TIM Enterprise is now ready to report on your MS Teams calls, so you benefit from real business intelligence using the many in-built reports.
Automatic directory synchronisation
TIM Enterprise will automatically synchronise its directory with your Microsoft Azure directory every day to ensure that all of your Teams users' details are propagated to the TIM Enterprise directory.
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Because the access is read-only, you can group Teams users into different groups within TIM Enterprise without affecting group membership in your Teams account, which can be useful for comparisons across your Teams groups.
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Full integration
As with any other communications data source - such as a PBX , - all of your Teams calls and meetings are available across fully integrated into the TIM Enterprise platform, including in reports and live display boards.
Call types
Available call types include inbound calls, outbound calls, internal calls and , conference calls . Missed calls are also captured.All types of Teams calls are logged, including Teams-to-Teams calls and meetings, PSTN calls and missed calls.
Calls into your Teams account from outside Teams, such as PSTN (Microsoft Calling Plans) and Direct Routed calls from other networks into your Teams account(SIP) calls are also fully captured by TIM Enterprise.
TIM Enterprise will see captures calls from Teams meetings hosted both hosted within your tenancy and for those users who connect to an external meeting. Inbound participants from other tenants will also be reported if they call into a meeting hosted locally.from external Teams meetings.