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These instructions help you configure your Avaya BCM phone system (up to v3.x) to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Pbxsummary
RequiredTask4Configure TIM Enterprise
Supportfiles1Avaya BCM.TDT
Supportfiles2Avaya BCM.TDS
ConnectionActive connection
RequiredTask1Configure the SMDR output
RequiredTask2Create CDR user
RequiredTask3Configuring TIM EnterpriseInstall and configure NetPBX

HTML
<a id="Configure the SMDR output">></a>

Configuring your SMDR output

Follow the steps below to configure your Avaya BCM (up to v3.x) to output SMDR to TIM PlusEnterprise:

  1. Open your Business Communications Manager Unified Manager.
  2. Click on the Services tree node.
  3. Click on the Call Detail Recording node.
  4. On the right-hand panel the Summary window will appear. Ensure that Up is selected in the Status drop-down list.

  5. Select the Report Parameters tree node and configure the fields as shown below:

    SMDR fieldValue
    FormatNorstar
    Report TypeAll
    LanguageEnglish
    Report FilterAll

  6. Select the Report Options tree node and configure the fields as shown below:

    SMDR fieldValue
    Date FormatMM/DD/YY
    Header FormatLine/Station
    DNIS InfoEnabled
    Connection CharLeave as default
    Clip File ScheduleLeave as default
    Clip File SizeLeave as default
    CDR Disk Space LimitLeave as default
  7. For the Market Parameters settings, please leave as the system defaults.
  8. For the Prefix Bin Options setting please leave as the system defaults.
  9. Once you have completed the above changes, choose Commit from the Configuration file menu.

...

Creating a CDR User

To enable TIM Plus Enterprise to connect to your Avaya BCM you will need to create a CDR User in the System option of your BCM Unified Manager configuration utility. The Avaya BCM connection requires the DCOM service to be enabled on the machine running TIM PlusEnterprise. Following the introduction of enhanced security in Windows XP Service Pack 2, the username and password for the CDR User  now need to be exactly the same as the credentials of the Windows account under which TIM Plus Enterprise runs. 

HTML
<a id="ConfigureInstall TIMand Enterpriseconfigure NetPBX"></a>

Configuring TIM Enterprise

Follow the steps below to configure TIM Enterprise to collect the SMDR data from your Alcatel OmniPCX Enterprise:

...

Installing and configuring NetPBX

To collect the call logging data from the Avaya BCM up to v3.x phone system and send it to TIM Enterprise, you first need to install the NetPBX software.

After the installation, follow the instructions below to set up a connection between BCM and NetPBX:

  1. Make sure the CDRServer.EXE and Interop.CDRSERVERLib.dll files are placed in the same folder as NetPBX.EXE, usually located in {pf}\Tri-Line\NetPBX.
    Screenshotmacro
    URL/download/attachments/
    2. 3801133
  2. 10321941/
    3. avaya_
  3. bcm_1.png
  4. In the Connection tab, select Establish TCP connection to PBX from the Connection method list.
  5. In the Host field, enter the IP Address of your Avaya BCM.
  6. In the Port field enter in 4000.
  7. n the Username field, enter the username of the CDR user you configured with the BCM Unified Manager (above).
  8. In the Password field, enter the password associated with the CDR user.
  9. In the IP script field select Avaya BCM v3 from the drop-down list
  10. Click on the Save button to apply the changes.Register CDRServer.EXE by running the command line with administrator privileges and typing the following command under the directory path of the NetPBX folder: CDRServer.EXE/regserver.
  11. Open the computer's local security policies: Start -> Control Panel -> Administrative Tools -> Local Security Policy.
    Screenshotmacro
    URL/download/attachments/10321941/bcm_2.png
  12. Within the 
    Referencemacro
    LabelSecurity Settings\Local Policies\Security Options
    tree, change the following items as highlighted in the screenshot below:
    Screenshotmacro
    Borderfalse
    URL/download/attachments/
    3801133
    10321941/
    avaya_
    bcm_
    2
    3.png
HTML
<p>These instructions should assist in configuring your Avaya BCM to 
work with TIM Enterprise. If you are not familiar with PBX 
configuration, please contact your system maintainer.</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=158>Connection information</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Connection type</b></td>
			<td class="confluenceTd"><b>IP: </b>
				The Avaya BCM v3.x CDR information is sent via TCP/IP. The actual installation of TIM Enterprise can be anywhere on the network that the PBX is connected to.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>IP method</b></td>
			<td class="confluenceTd">TIM Enterprise will connect to the IP address of your Avaya BCM v3.x.
			</td>
		</tr>
	</tbody>
</table>

<h2>Configuring your SMDR</h2>

<p>Below you will find instructions on how to configure your Avaya BCM up to v3.x to output SMDR to TIM Enterprise:</p>

<ol>
	<li>Open your Business Communications Manager Unified Manager.</li>
	<li>Click on <span class="button no_margin">Services</span>.</li>
	<li>Click on <span class="button no_margin">Call Detail Recording</span>.</li>
	<li>On the right-hand side the <span class="reference">Summary</span> window will appear. Make sure that the <span class="reference">Status</span> is up. If it isn't click on the <span class="reference">Status</span> 
	drop-down list and select <span class="keyword">Up</span>.</li>
	<li>Now on the left-hand side click on <span class="button no_margin">Report Parameters</span> and configure the fields as per below:</li>
	<table class="confluenceTable">
		<tbody>
			<tr>
				<th class="confluenceTh" width=158>SMDR field</th>
				<th class="confluenceTh">Value</th>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Format</b></td>
				<td class="confluenceTd"><span class="keyword">Norstar</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Report Type</b></td>
				<td class="confluenceTd"><span class="keyword">All</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Language</b></td>
				<td class="confluenceTd"><span class="keyword">English</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Report Filter</b></td>
				<td class="confluenceTd"><span class="keyword">All</span></td>
			</tr>
		</tbody>
	</table>
	<li>On the left-hand side click on <span class="button no_margin">Report Options</span> and configure the fields as per below:</li>
	<table class="confluenceTable">
		<tbody>
			<tr>
				<th class="confluenceTh" width=158>SMDR field</th>
				<th class="confluenceTh">Value</th>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Date Format</b></td>
				<td class="confluenceTd"><span class="keyword">MM/DD/YY</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Header Format</b></td>
				<td class="confluenceTd"><span class="keyword">Line/Station</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>DNIS Info</b></td>
				<td class="confluenceTd"><span class="keyword">Enabled</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Connection Char</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Clip File Schedule</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Clip File Size</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>CDR Disk Space Limit</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
		</tbody>
	</table>
	<li>For the <span class="button no_margin">Market Parameters</span> settings, please leave as the system defaults.</li>
	<li>For the <span class="button no_margin">Prefix Bin Options</span> setting please leave as the system defaults.</li>
	<li>Once you have completed the above changes, click on <span class="button no_margin">Configuration</span> in the file menu and then click on <span class="button no_margin">Commit</span>.</li>
</ol>

<h4>CDR User</h4>

<p>For TIM Enterprise to connect to the Avaya BCM v3.x you will need to 
create a <span class="reference">CDR User</span> on it. This can be done in the Business 
Communications Manager Unified Manager appliction, under the <span class="button">System</span> options.</p>


<p>The Avaya BCM v3.x connection requires TIM Enterprise to use the Microsoft
 DCOM object. Microsoft has increased the security in DCOM after 
Windows XP Service Pack 2. If you are using Windows XP Service Pack 2+ 
you will need to make sure that the username and password are set as 
exactly as the same the Windows username and password.</p>

<h2>Configuring TIM Enterprise</h2>

<p>Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your Avaya BCM 3.6:</p>

<ol>
	<li>Browse to TIM Enterprise as normal and login with your credentials.</li>
	<li>Click on the <span class="button no_margin">Directory</span> tab.</li>
	<li>Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'Avaya BCM 3.6'.</li>
	<li>Left-click on it and select <span class="button no_margin">Properties</span>.</li>
	<li>From the <span class="button no_margin">General</span> settings tab select your <span class="keyword">Avaya BCM</span> family PBX model from the list.</li>
	<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/avaya_bcm_1.png" alt="Avaya BCM 3.6" />
	<li>In the <span class="button no_margin">Connection</span> tab select <span class="keyword">Establish TCP connection to PBX</span> from the <span class="reference">Connection method</span> list.</li>
	<li>In the <span class="reference">Host</span> field enter the IP Address of your Avaya BCM.</li>
	<li>In the <span class="reference">Port</span> field enter in <span class="keyword">4000</span>.</li>
	<li>Enter <span class="reference">Username</span> and <span class="reference">Password</span>.</li>
	<li>In the <span class="reference">IP script</span> field select <span class="keyword">Avaya BCM v3</span> from the drop-down list.</li>
	<li>Finally, click on the <span class="button no_margin">Save</span> button.</li>
	<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/avaya_bcm_2.png" alt="Avaya BCM 3.6" />
</ol>

    1. Network Access: Let Everyone permissions apply to anonymous users. Set this to Enabled.
    2. Network Access: Sharing security model for local accounts. Set this to Classic.
    3. DCOM: Machine Access Restrictions: Click on Edit Security and add the following user accounts:
      Referencemacro
      LabelAnonymous, Everyone, Interactive, Network, System
      . Set each one to have full access rights.
      Screenshotmacro
      Borderfalse
      Shadowfalse
      URL/download/attachments/10321941/bcm_4.png
  2. Next step is to modify the way DCOM behaves on the computer by executing the DCOM configuration program: Start -> Run -> DCOMCNFG [enter]. Browse the tree to the following location: 
    Referencemacro
    LabelConsole Root -> Component Services -> Computers -> My Computer
    . Right-click on My Computer for Properties and amend or update the following options:
    Screenshotmacro
    Borderfalse
    URL/download/attachments/10321941/bcm_5.png

    1. On the Default Properties tab:
      Enable Distributed COM on this computer: tick the box for his option
      Default Authentication Level: set this to Connect
      Default Impersonation Level: set this to Identify
      Screenshotmacro
      Borderfalse
      URL/download/attachments/10321941/bcm_6.png
    2. On the COM Security tab:
      Go to the Access Permissions section and select Edit default.
      Add the following accounts and set both local and remote access permissions: 
      Referencemacro
      LabelAnonymous, Everyone, Interactive, Network, Local Service
      and
      Referencemacro
      LabelSystem
      .
      Screenshotmacro
      Borderfalse
      Shadowfalse
      URL/download/attachments/10321941/bcm_7.png

      Go to the Launch and Activation Permissions section and click on Edit default tab.
      Add or update the following accounts to give them all local and remote access permissions: 
      Referencemacro
      LabelAnonymous, Everyone, Interactive, Network, Local Service
        and
      Referencemacro
      LabelSystem
      .
      Screenshotmacro
      Borderfalse
      Shadowfalse
      URL/download/attachments/10321941/bcm_8.png

 

HTML
<a id="Configure TIM Enterprise"></a>

Configuring TIM Enterprise

Follow the steps below to configure TIM Enterprise to collect the SMDR data from your Avaya BCM:

  1. Click on the Directory tab.
  2. Locate the PBX object you want to configure in the Directory, right-click on it and select Properties.
  3. A new window will open, displaying the general properties of the PBX object. Select Avaya BCM from the Data format list and tick the 
    Keywordmacro
    LabelKeep a local backup of data
    box, as shown below:
    Screenshotmacro
    Borderfalse
    URL/download/attachments/3801133/avaya_bcm_1.png
  4. Click on the Connection tab and select No connection required from the Connection method list.
  5. Click on the Save button to apply the settings.
    Screenshotmacro
    Borderfalse
    URL/download/attachments/3801133/avaya_bcm_5.png