These instructions help you configure your Avaya Aura Communications Manager phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.
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Configuring your SMDR output
Connect to your Avaya Communications AursCommunications Manager using an RS232 or IP terminal client and, after logging in with your administrative credentials, follow the steps below:
Configuring node-names ip
Issue the change node-names command to add a new node. Two fields need to be specified as follows:
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Configuring ip-services
Issue the change ip-services command to add or amend IP services. There are three pages to configure:
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On Page 2, no no configuration changes are needed.
On Page 3, the the following fields are required:
- Reliable Protocol: n
- Packets Resp Timer: 30 30 (the default value)
- Sessions Connect Message Cntr: Please leave this as the default, which is 3. 3 (default value)
- SPDU Cntr: Please leave this as the default, which is 3. 3 (default value)
- Connectivity Timer: Please leave this as the default, which is 60.
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- 60 (default value)
Here is an example of an ip-services configuration , Page (page 3):
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Configuring system-parameters cdr
You will need to use Use the change system-parameters cdr command to amend the CDR format. As there are quite a few changes, we have supplied screenshots of each page and how it should be configured.Below you can find Page 1 of system-parameters cdr configuration:The following screenshots describe how the settings should appear on your system:
Page 1
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Page 2 of system-parameters cdr configuration is as shown below:
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Configuring trunk-group
To receive ensure that response times for incoming calls , you need to set are included in your CDR data, the CDR field for each trunk group must be set to r. You will need to use the This must be applied to all trunk groups using the following command:
change trunk-group X, 'X' being (where X is the trunk group number.Below you can find an example of )
An example trunk-groups configuration screen is shown below:
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Configuring intra-switch-cdr
To receive have internal calls CDRs you will need to populate the included in your CDRs, ensure that the intra-switch-cdr table is populated with the extension numbers that you want to see the internal calls for. You will need to use the you are interested in. To modify the table, issue the following command:
change intra-switch-cdr command.Below you can find
Here is an example of the an intra-switch-cdr configuration table:
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Configuring multiple Avaya Aura Communications
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Manager systems
If you have multiple sites where you have more than one Avaya Aura Communications Manager, configuring the CDR output can vary depending on the setup. The two scenarios are explained below:
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configuration of your CDR depends on which of the following scenarios you have implemented:
LSPs (Local Survivable Processors)
If all of your Avaya Aura Communications Managers Manager systems are connected and the remote sites are ' LSPs ' then you need only need to configure the Master/Primary Avaya Communications Manager. When TIM Plus receives the CDR information, it will include CDRs from all of the CDRs from the remote LSPs.- Avaya Communications Manager -
Not linked
If you have multiple Avaya Aura Communications Managers where LSP isnManager systems where LSPs aren't being usedin use, you will need to configure each Avaya Communications Manager separately. You will need to make sure must ensure that each Avaya Communications Manager has its own unique Remote Port (IP-services) setup.
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Configuring TIM Plus
Below you will find steps on how Follow the steps below to configure TIM Plus to listen for SMDR data from your Avaya Aura Communications Manager:
- Browse to TIM Plus as normal and log in with your credentials.
- Click on the tab.
- Click on Choose the site configured during the setup wizard you want to configure and click .
Screenshotmacro Border false URL http://docs.call-logger.com:8090/download/attachments/4817070/avaya_communications_manager_8.png - Within In the Site Properties window, select Avaya Communications Manager from the PBX model drop-down list.
- In the Connection method field, select Listen for connections from PBX from the drop-down list.
- Leave the Host field blank.
- In the Port field, enter the Remote Port (ip-services) that was configured on your Avaya Communication Manageryou configured above.
- Click on the tab and tick the box Timestamp received data.
Screenshotmacro Border false URL http://docs.call-logger.com:8090/download/attachments/4817070/avaya_communications_manager_9.png - Click on the button to apply the settings.