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The Extension Usage Detail report provides a comprehensive summary of internal and external call activity for both inbound and outbound calls , broken down by for each extension group. It is also possible to drill down into each entity to obtain the same call information at a more detailed level.
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Transferred calls
You can choose to exclude calls that were answered as a result of a transfer from one party to another. To exclude transferred callsIf you want to report only on direct calls and exclude those transferred from another party, tick the Exclude box, as shown below:
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Each column header shown in the report , both at extension groups and individual user level, is described below:
| Column header | Description |
|---|---|
| Calls In | The number of incoming calls, divided in two separate columns for internal and external calls |
| Calls Out | The number of outbound calls, divided in two separate columns for internal and external calls |
| Cost | The cost of all outgoing calls |
| Total Calls | The total number of incoming and outgoing calls logged against the respective extension group or individual user selected entity, for the time period the report was run |