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The Telephone Archive report displays a list of all your incoming, outgoing and internal calls for any specified time period. As all the other reports it The report can be viewed in a web browser window , but it can also be saved in or outputted as an HTML or CSV formatfile.
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Access the Reports screen, select the Inbound Call Performance Telephone Archive report from the list and click on the button.
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Save output to file
To save the report as an HTML or CSV file, enter the path and desired filename in the field provided.
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When you have selected a reporting period and have chosen the report's criteria, click on the button, as shown below:
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<a id="The report's results"></a> |
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Below is an example of this report's output:
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The header of the report will display its title, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.
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| Column header | Description |
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| Call Type | The type of call, e.g. incoming, outgoing etc. |
| Extn | The extension number that made or received the call |
| Extn Name | The name associated with the extension, if applicable |
| Date | The date the call was made |
| Time | The time the call beganstarted |
| Duration | Shows the The duration of the call (in hours, minutes and seconds format) |
Destination | For The information displayed in this field is determined by the type of call:
Incoming calls are displayed in normal brackets ( ) and an indication of whether the call was answered, abandoned or transferred |
| Dialled Number | For outgoing calls it will show the number dialled, if the call was an internal call it will show the extension number The telephone number that was dialled |
| Cost | The cost of the call will be shown for all outgoing calls. Internal and other types of calls that aren't chargeable, are shown as '-----' |
| A/C No | If you use account codes, the account The account code number that was assigned to the call will be shown here, if applicable |
| A/C Name | If a name has been allocated to a particular account code, that name will appear here |
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| The name of the account code, if applicable |