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The Extension Usage Detail report provides a comprehensive summary of internal and external call activity for both inbound and outbound calls , broken down by for each extension group. It is also possible to drill down into each entity to obtain the same call information at a more detailed level.
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Each column header shown in the report , both at extension groups and individual user level, is described below:
| Column header | Description |
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| Calls In | The number of incoming calls, divided in two separate columns for internal and external calls |
| Calls Out | The number of outbound calls, divided in two separate columns for internal and external calls |
| Cost | The cost of all outgoing calls |
| Total Calls | The total number of incoming and outgoing calls logged against the respective extension group or individual user selected entity, for the time period the report was run |