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The Telephone Archive report displays a list of all your incoming, outgoing and internal calls for any specified time period. As all the other reports it The report can be viewed in a web browser window , but it can also be saved in or outputted as an HTML or CSV formatfile.
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Access the Reports screen, select the Inbound Call Performance Telephone Archive report from the list and click on the button.
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| Column header | Description |
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| Call Type | The type of call, e.g. incoming, outgoing etc. |
| Extn | The extension number that made or received the call |
| Extn Name | The name associated with the extension, if applicable |
| Date | The date the call was made |
| Time | The time the call beganstarted |
| Duration | Shows the The duration of the call (in hours, minutes and seconds format) |
Destination | For The information displayed in this field is determined by the type of call:
Incoming calls are displayed in normal brackets ( ) and an indication of whether the call was answered, abandoned or transferred |
| Dialled Number | For outgoing calls it will show the number dialled, if the call was an internal call it will show the extension number The telephone number that was dialled |
| Cost | The cost of the call will be shown for all outgoing calls. Internal and other types of calls that aren't chargeable, are shown as '-----' |
| A/C No | If you use account codes, the account The account code number that was assigned to the call will be shown here, if applicable |
| A/C Name | If a name has been allocated to a particular account code, that name will appear here |
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| The name of the account code, if applicable |