<h2>Introduction</h2>

<p>This breaks down each business day into half-hour periods, showing the
maximum and average number of telephone lines in use in any
particular half-hour.  You can opt to exclude weekends, when perhaps
not many calls are being made or received, and so as not to distort
the averages.  You can also concentrate on incoming or outgoing
calls.</p>

<h2>Running the report</h2>

<p>Click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/reports_button.png" /> function button, on the top right-hand side of the main application window to access the <span class="reference">Reports</span> screen.</p>

<p>From this screen, either double-click on the <span class="reference">Trunks Busy</span> report in the reports list or select the <span class="reference">Trunks Busy</span> report and press the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/run_now_button.png" /> button, as shown below:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/trunks_busy_1.png" alt="Trunks Busy" />

<p>The following <span class="reference">Report Selection Criteria</span> window will be displayed:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/trunks_busy_2.png" alt="Trunks Busy" />

<h4>Select a report period</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/report_period.png" alt="Trunks Busy" />

<p>You need to select a time period for which you want the report to produce information for.  You can select a pre-set period from the drop-down list, as shown above.</p>

<p>The default is set to  <span class="keyword">Last Month</span> (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).</p>

<h4>Or enter your own custom period</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_period.png" alt="Trunks Busy" />

<p>If you want to specify a period not shown in the list, go back to the <span class="reference">Select a report period</span> field and select <span class="keyword">Custom
Period</span> from the drop-down list and then enter your <span class="reference">Start</span> and <span class="reference">End</span> dates and times manually
into the boxes provided, as shown above.</p>

<h4>Choose a site to report on (optional)</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/choose_site_to_report_optional.png" alt="Business Centre Summary" />

<p>If your system is set-up to administer multiple sites, you have the
option of selecting a particular site here.  Select the blank line
(or leave the box empty) to report on all of your sites.</p>

<h4>Choose a specific trunk group (optional)</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/trunk_group.png" alt="Trunks Busy" />

<p>You have the option of limiting the report's results to a particular
trunk period, for when you want to see how well a particular group of
trunks is performing, but don't want the results from other trunks to
distort your results.  Leave blank for all trunks to be included in
the results.</p>

<h4>Select a particular trunk (optional)</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/trunk.png" alt="Trunks Busy" />

<p>To view only the results for a particular trunk, enter the number in box provided.</p>

NOTE: If the trunk group and trunk number is left blank the report will use the data from all of your trunks.