Summary graphs

<h2>Call volumes</h2>

<p>The graphs on the front screen (dashboard) display your call volumes in 
various ways, so you can see at-a-glance how busy your site(s) are.</p>

<p>The three graphs shown here represent the following:-</p>

<ul>
    <li>Call volumes by call type</li>
    <li>Call volumes by half hour</li>
    <li>Call volumes by charge band</li>
</ul>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/dashboard.png" alt="Dashboard"/>

<h4>Call volume by call type</h4>

<p>This first graph shows a snapshot of today's calls based on the type of call e.g. inbound, outbound, lost etc.</p>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/call_volume_1.png" alt="Call volume by call type"/>

<p>Each call type is colour-coded using a system-wide colour scheme, the default being as follows:-</p>

<ul>
	<li><b style="color: #779122;">Green</b>: Incoming calls</li>
	<li><b style="color: #aadf46;">Light green</b>: Answered transferred calls</li>
	<li><b style="color: #2391cb;">Blue</b>: Outgoing calls</li>
	<li><b style="color: #94c2d9;">Light blue</b>: Outgoing non-connected calls</li>
	<li><b style="color: #A0A0A0;">Gray</b>: Internal calls</li>
	<li><b style="color: #ed1d1d;">Red</b>: Abandoned DDI calls (direct Dial in)</li>
</ul> 

...

The summary graphs panel consists of three separate graphs, each organising their information using different criteria, as described below:

• Call volumes by call type
• Call volumes by half hour 
• Call volumes by charge band

<a id="type"></a>

Call volume by call type

This first graph shows a snapshot of calls for the current day, based on the type of call, e.g. inbound, outbound, missed.

Each call type in the graph is colour-coded as follows:

• Green: Incoming calls
• Light green: Answered transferred calls
• Blue: Outgoing calls
• Light blue: Outgoing non-connected calls
• Grey: Internal calls
• Mauve: Internal non-connected calls
• Red: Abandoned DDI (Direct Dialled In) calls
• Pink: Tandem calls

<a id="halfhour"></a>

Call volume by half hour

This graph shows a snapshot of calls for the current day, broken down by half-hour, allowing you to quickly identify peaks and troughs in call volumes to identify busy periods.

Each call type is colour-coded as follows:

• Green: Incoming calls
• Light green: Answered transferred calls
• Blue: Outgoing calls
• Light blue: Outgoing non-connected calls
• Grey: Internal calls
• Mauve: Internal non-connected calls
• Red: Abandoned DDI (Direct Dialled In) calls
• Pink: Tandem calls

<a id="band"></a>

Call volume by charge band

This graph shows a snapshot of calls for the current day, based on their destination, allowing you to identify where you call most often. Calls are grouped into geographical locations such as Mobile, National, Local, International etc.

By default, the following colour scheme is used to identify calls to each geographical group:

• Red: Personal/Mobile calls
• Green: Local calls
• Blue: National calls
• Yellow: International calls
• Purple: Other calls