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Introduction
The Referencemacro
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Running the report
On Access the Reports screen, select the Call Cost Summary report from the reports the list and click on the button.
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In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the Period dropdrop-down list and specifying your own own Start date, Start time, End date and End time of the period you want to report on. and End dates, as shown below:
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Choose a
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site
If your system is set - up for to log multiple sites, you can select a particular site from the drop-down list. To report on all sites, select the blank line.
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When you have selected a reporting period and have chosen the report's criteria, click on the button, as shown below:
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The report's results will display a cost summary of the costs and markup charges applied to your calls, grouped by account code. When no account code is present but a mark-up markup charge has been assigned to departments to cover overheads, the cost summary will be displayed against the extension group.
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The heading header of the report will display its title, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.
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The body of the report is presented in tabular form and each column header contained in the report is described in the table below:
| Column header | Description |
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| Account | The account code associated with this cost summary |
| Extension Group | The name of the extension group |
| Total calls received | The total number of calls received by this account code/extension group |
| Total calls made | The total number of calls made by this account code/extension group |
| Professional cost | The markup charge that has been added to the cost of calls for the associated account code/extension group |
| Call cost | The total cost of calls excluding any mark-up charges |
| Total cost | The total cost of calls including any mark-up charges |