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Weekend
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calls
Calls made at weekends may distort the result of the report. To exclude such calls, tick the
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If you want to report only on direct calls and exclude calls that were answered as a result of a transfer from one party to anotherthose transferred from another party, tick the Exclude box, as shown below:
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| Column header | Description |
|---|---|
| Day | The date and day of week |
| Incoming Calls | |
| Column header | Description |
| Qty | The total volume of calls received |
| Total Durn | The total length of time spent on incoming calls |
| Avg Durn | The average call duration of inbound calls |
| Avg Response | The average length of time taken to answer a call |
| Lost | The average length of time a caller waited before abandoning the call (in hours, minutes, seconds) |
| Outgoing Calls | |
| Column header | Description |
| Qty | The total volume of outbound calls |
| Total Durn | The total length of time spent on outbound calls |
| Avg Durn | The average duration of outbound calls |
| Cost | The total cost of all calls made, irrespective of each call's local currency |