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Access the Reports screen, select the Top 50 Calls from the list and click on the button.
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A new window will open, allowing you to configure the parameters of your report:
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Select a report period
For each report, you must specify a time span that covers the calls you want the report to include.
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This option allows you to define the type of call you want to report on, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc. To To report on a specific type of call, tick the appropriate box.
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By default, the report's results are ordered by cost. To sort the results by a different columnduration, select it this option from the drop-down list.
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Below is an example of this report's output, displayed as an itemised list.
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The header of the report will display its title, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.
The report consists of a table containing a list of your top calls, as defined by your selection criteria. Each column header of the table is described below:
| Column header | Description |
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| Date & Time | The date and time the call started |
| Extension | The name of the extension that made or received the call |
| Destination | For outgoing calls, this shows the destination where the call terminated. For incoming calls, this shows the type of call, such as answered, abandoned etc |
| Tel Number / CLI | For outgoing calls, this shows the number that was dialled. For incoming calls, this shows CLI of the caller, if available |
| Duration | The duration of the call in hours, minutes and seconds |
| Cost | The cost of the call, if applicable |