Telephone Archive

<h2>Introduction</h2>

<p>This report can show call details saved in HTML or CSV format.</p>

<h2>Running the report</h2>

<p>Click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/reports_button.png" /> function button, on the top right-hand side of the main application window to access the <span class="reference">Reports</span> screen.</p>

<p>From this screen, either double-click on the <span class="reference">Telephone Archive</span> report in the reports list or highlight the <span class="reference">Telephone Archive</span> report and press the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/run_now_button.png" /> button, as shown below:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/telephone_archive_1.png" alt="Telephone Archive" />

<p>The following <span class="reference">Report Selection Criteria</span> window appears:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/telephone_archive_2.png" alt="Telephone Archive" />

<h4>Select a report period</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/report_period.png" alt="Telephone Archive" />

<p>You need to select a time period for which you want the report to produce information for.  You can select a pre-set period from the drop-down list, as shown above.</p>

<p>The default is set to  <span class="keyword">Last Month</span> (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).</p>

<h4>Or enter your own custom period</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_period.png" alt="Telephone Archive" />

<p>If you want to specify a period not shown in the list, go back to the <span class="reference">Select a report period</span> field and select <span class="keyword">Custom
Period</span> from the drop-down list and then enter your <span class="reference">Start</span> and <span class="reference">End</span> dates and times manually
into the boxes provided, as shown above.</p>

<h4>Select a specific site</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/select_site.png" alt="Telephone Archive" />

<p>If your system is set-up for multiple sites, you have the option of
selecting a particular site here.  Select the blank line (or leave
the box empty) to report on all of your sites.</p>

<h4>Select an extension group</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/select_extension_group.png" alt="Telephone Archive" />

<p>You may want to concentrate on a specific group of extensions; in this
case, select the group of interest from the drop-down list, or leave
blank so as not to specify a particular extension group.</p>

<h4>Save output to file</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/save_to_file.png" alt="Telephone Archive" />

<p>Simply enter the filename in the box above to save the output to file.</p>

<h2>Creating the Report</h2>

<p>When you have chosen a reporting period, and are happy with your selections, click on the <span class="button">Run Now</span> button.</p>

<h2>The results</h2>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/telephone_archive_3.png" alt="Telephone Archive" />

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh">Column header</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Call Type</b></td>
			<td class="confluenceTd">The type of call e.g. Incoming, outgoing.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Extn</b></td>
			<td class="confluenceTd">The extension number that made or received the call.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Extn Name</b></td>
			<td class="confluenceTd">If a name has been allocated to an extension number, this will be displayed here.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Date</b></td>
			<td class="confluenceTd">The date the call was made.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Time</b></td>
			<td class="confluenceTd">The time the call began.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Duration</b></td>
			<td class="confluenceTd">Shows the duration of the call in hours, minutes and seconds format.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Destination</b></td>
			<td class="confluenceTd">For outgoing calls the destination that was dialled is shown. For
incoming calls the action of the incoming call is shown instead e.g.
answered, abandoned etc.

<p>Where an internal extension has been dialled the extension dialled will be
shown in square brackets <span class="keyword">[ ]</span> as the call destination.</p>

<p>Incoming calls are displayed in normal brackets <span class="keyword">( )</span> and an indication of
whether the call was answered, abandoned or transferred.</p></td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Dialled Number</b></td>
			<td class="confluenceTd">For outgoing calls it will show the number dialled, if the call was an internal call it will show the extension number that was dialled.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Cost</b></td>
			<td class="confluenceTd">The cost of the call will be shown for all outgoing calls.  Internal and other types of calls that aren't chargeable, are shown as '-----'.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>A/C No</b></td>
			<td class="confluenceTd">If you use account codes, the account code number  that was assigned to the call will be shown here.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>A/C Name</b></td>
			<td class="confluenceTd">If a name has been allocated to a particular account code, that name will appear here.</td>
		</tr>
	</tbody>
</table>