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A new window will open, allowing you to configure the parameters of your report:

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Select a report period

For each report, you must specify a time span that covers the calls you want the report to include.

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In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the Period dropdrop-down list and specifying your own  own  Start date, Start time, End date and End time of the period you want to report on. and End dates, as shown below:

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This option allows you to define the type of call you want to report on, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc.  To report on a specific type of call, select it from the drop-down list:

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To monitor the call activity for a specific department, select an the extension group you want to report on from the drop-down list. To report on all extension groups, select the blank line.

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To report on more than one trunk number, enter the trunk range in the

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To report on a specific dialled number, enter the partial or full number in the field provided, e.g. . For example, to report on all mobile calls enter 07enter 

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If you want to filter calls to a specific, known destination, type the full or partial name of the destination in the text box provided, e.g. enter 

Specify a call

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duration range

To filter calls within a particular duration, enter the desired duration in the

Specify a response time range

You can report on To monitor how quickly your incoming calls are answered, specify a response time range in the boxes fields provided,   in 

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You can define a cost filter to include calls above or below specific values, by entering your criteria in the fields provided, as shown below:

Specify a partial Caller ID

You can find out who is calling you organisation, you can do this by inputting the calling number e.g. 02079207095 and it will show you how many times they have called your organisation (this all depends on your telephone system outputting the information). If you just wanted to see how many calls you are receiving from Bristol then, all you need to put in is the dial code, which would be 0117.

Specify an account code

You can report against a single account code or a range of account codes by typing them in the box below. If entering more than one account code, comma separate as follows 1147, 1153, 1178 etc.

If the caller ID is outputted in the raw data, you can report on calls that originate from a specific phone number. For example, to report on all incoming calls from Tri-line, enter

Specify an account code

To produce a report consisting only of calls that were made using a particular account code, enter it in the field provided. To report on more than one account code, separate each entry with a comma, as shown below:

Select a field to order the results by

This gives you the option to order the result by any field on the report. You can do this by choosing a selection from the drop-down list. If no sort field is selected, the results will be ordered by the date and time calls were introduced to the call database, which is not necessarily the same as selecting DateTime from the field list. Therefore, if you want the results in order of date and time, you are advised to explicitly select DateTime By default, the report's results are ordered by cost. To sort the results by a different column, select it from the drop-down list.

The default order in which the results are sorted is ascending - from smallest value to highest value. You can select to view

Sort Order

Sort order

By default the report's results are displayed in ascending order. If you want to display the results in descending order by selecting this option here, tick the appropriate option.

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Creating the report

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The report's results

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When you have selected a reporting period and have chosen the report's criteria, click on the Run now button, as shown below:

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The report's results

Below is an example of this report's output, displayed as an itemised list.

The header of the report will display its title, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.

The body of the report consists of a single table housing all calls that matched your selection criteria. Each column header of the table is described below: