Summary graphs

<h2>Call volumes</h2>

<p>The graphs on the front screen (dashboard) display your call volumes in 
various ways, so you can see at-a-glance how busy your site(s) are.</p>

<p>The three graphs shown here represent the following:-</p>

<ul>
    <li>Call volumes by call type</li>
    <li>Call volumes by half hour</li>
    <li>Call volumes by charge band</li>
</ul>

<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/dashboard.png" alt="Dashboard"/>

<h3>Call volume by call type</h3>

<p>This first graph shows a snapshot of today's calls based on the type of call e.g. inbound, outbound, lost etc.</p>

<p>Each call type is colour-coded using a system-wide colour scheme, the default being as follows:-</p>

<ul style="list-style: none;">
	<li><b style="color: #779122;"Green</b>: Incoming calls</li>
	<li>Blue: Outgoing calls</li>
	<li>Grey: Internal</li>
	<li>Lime: Answered transferred calls</li>
	<li>Red: Abandoned DDI calls (direct Dial in)</li>
</ul>

<img src="img/call_volume_1.png" alt="Call volume by call type" border="0" /> 
 
<p>Each call type is colour-coded using a system-wide colour scheme, the 
 default being as follows:</p>
<img src="img/colours.png" alt="Call type colours" border="0" /> 
<p><span class="italic">Calls shown in lighter shades of the colours above 
 indicate that they were transferred.</span></p>
<h3>Call volume by half hour</h3>
<p>This graph shows a snapshot of today's calls broken down by half hour 
 starting at midnight and finishing at midnight.</p>
<img src="img/call_volume_2.png" alt="Call volume by half hour" border="0" /> 
 
<p>Using the same system-wide colour scheme as in the above graph, you 
 can quickly identify peaks and troughs in call volume and identify busy 
 periods at a glance.</p>
<img src="img/colours.png" alt="Call type colours" border="0" /> 
<p><span class="italic">Calls shown in lighter shades of the colours above 
 indicate that they were transferred.</span></p>
<h3>Call volume by charge band</h3>
<p>This graph shows a snapshot of today's calls based on the destination 
 called.</p>
<img src="img/call_volume_3.png" alt="Call volume by charge band" border="0" /> 
 
<p>This graph allows you to identify at a glance where you call most often, 
 breaking down your calls into easily-identifiable geographic classes, 
 such as <span class="reference">Mobile, National, Local, International</span>, 
 etc.</p>