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If you stopped receiving data from your Cisco UCM, you need to restart the CDR services on the Publisher node.

<p>Instead you must restart the <b>CDR Services</b> on the <b>Publisher</b> node. To do this, login to the <b>Cisco Unified Serviceability screen</b>, located in the drop down list.</p> <p>From the menu, select <b>Tools</b>, <b>Control Center - Network Services.</b></p> <p>You should now see a list of all the services, find the section <b>CDR Services</b>.</p> <p>You should now restart the services in the following order:</p> <ol> <li>Cisco Database Layer Monitor (Depending on Cisco UCM version, you may not have this service)</li> <li>Cisco CDR Repository Manager</li> <li>Cisco CDR Agent</li> <li>Cisco CAR Scheduler (If sending CMRs)</li> </ol> <p>CDRs should now be sent to the configured Call Accounting and Billing server <i>(i.e. the machine running TIM Enterprise)</i>.</p>
Warning

WARNING! DO NOT delete the the 

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LabelCall Accounting
and
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LabelBilling
server, as this will remove any CDRs that have not been sent.

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To restart the CDR services, log in to the Cisco Unified Serviceability screen and select Tools -> Control Center -> Network Services from the main menu. Locate the

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LabelCDR services
section in the list and restart the following services in the order specified below;

  1. Cisco Database Layer Monitor (Depending on Cisco UCM version, you may not have this service)
  2. Cisco CDR Repository Manager
  3. Cisco CDR Agent
  4. Cisco CAR Scheduler (if sending CMRs)

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URL/download/attachments/1671322/cisco_cdr_service.png

CDRs should now be sent to the configured Call Accounting and Billing server, e.g. the machine running TIM Enterprise.