<h2>Introduction</h2>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/user_activity.png" alt="User activity" />

<p>For PBX types that report on extension to extension calls, this 
report allows you to view the split between which incoming and outgoing 
calls received or made both internally and externally.</p>

<p>If a lot of extension to extension calls are made in your 
organisation, it can be used to quickly assess the amount of internal 
versus external call traffic.</p>

<h2>Understanding the Results</h2>

<p>When selecting <span class="reference">Web</span> as the output format, this report will appear as above.</p>

<p>The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on <span class="link">About this report</span> at the top right of the page.</p> 

<p>All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked. The headers of this report are as follows:</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=110>Header</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Name</b></td>
			<td class="confluenceTd"> This column tells you which entity the data displayed refers to, e.g site, department user etc.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b class="green">Inbound</b></td>
			<td class="confluenceTd">The answered calls columm is always displayed in green. It allows you to re-order the Call analysis report based on incoming call information. You can re-arrange based on any 
				of the following selection criteria:
				<ul class="table">
					<li><b><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/sigma.png" alt="Squiggle" />:</b> The total volume of calls received by this entity.
					</li>
					<li><b>Ext duration:</b> The total length of time spent on inbound external calls by this entity.
					</li>
					<li><b>Int duration:</b> The total length of time spent on inbound internal calls by this entity.
					</li>
				</ul>
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b class="blue">Outbound</b></td>
			<td class="confluenceTd">The outbound calls column is always displayed in blue. It shows the total number of calls for each half hour, the maximum, average and total duration for calls in that half hour and average 
				and total cost of calls made in that half hour. It also allows you to re-order the Call analysis report based on this outbound call information. You can re-arrange based on any of the following selection 
				criteria:
				<ul class="table">
					<li><b><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/sigma.png" alt="Squiggle" />:</b> The total volume of calls made by this entity.
					</li>
					<li><b>Ext duration:</b> The total length of time spent on outbound external calls by this entity.
					</li>
					<li><b>Int duration:</b> The total length of time spent on outbound internal calls by this entity.
					</li>
				</ul>
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Totals</b></td>
			<td class="confluenceTd">The missed calls column is always displayed as red. It allows you to re-order your call analysis detail based on whichever of the following criteria is most important: 
				<ul class="table">
					<li><b><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/sigma.png" alt="Squiggle" />:</b> The total number of calls handled by this entity, including all incoming and 
						outgoing both internal and external.
					</li>
					<li><b>Duration:</b> The total duration of time spent on calls by this entity.
					</li>
					<li><b>Cost:</b> The total cost of the calls for the entity appearing in this report. Please note that on multi-national sites the cost would normally be set to appear in local currency.
					</li>
				</ul>
			</td>
		</tr>
	</tbody>
</table>

<p>If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_plus/breadcrumb.png" alt="Breadcrumbs" />