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<p>Backing up your data regularly gives you complete peace of mind.  Even if you find at the
end of the month that your calls are being costed wrongly, TIM's
flexible data handling features allow you to refresh your calls as
though they had just been made.  This facility ensures that the
original dates and times are kept, but other variable items such as
call destination name, cost, and routing information is refreshed.</p>

<p>A call refresh operation can be performed on an entire database of calls, or just a
portion of them over a selected period.</p>

<p>Select the Refresh Calls... item from the Tools -> Database menu.  This brings up the
standard window asking you to select a period over which to perform
the call refresh function.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/refreshing_calls.png" alt="Refreshing calls" />

<p>Select your period and press the OK button, or to refresh all calls click on the Do
All Calls button.</p>

<p>The status bar will indicate the function's progress and when the process is complete,
the status bar will settle to System is idle.</p>

For more flexibility in handling your call data, TIM Professional allows you to update specific properties of your calls, such as destination name, cost or routing information, whilst maintaining the original dates and times the calls have logged with.

A call refresh operation can be performed on an entire database of calls, or just a portion of them over a selected period.

To refresh your calls, select Tools -> Database from the top-left menu and click on the Refresh Calls option. 

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URL/download/attachments/7242123/refreshing_calls_1.png

A new window will open, allowing you to select the period over which you want to perform the refresh function, or click on the

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LabelDo All Calls
button to refresh all calls stored in the database.

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URL/download/attachments/7242123/refreshing_calls_2.png

The status bar will indicate the progress of the operation and when this is complete, the status bar will settle to System is idle.