Avaya Norstar

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Configuring your SMDR output

Below you will find instructions on how Follow the steps below to configure your Avaya Norstar to output SMDR data to TIM Plus. You will need to do this must perform these operations from a system programming phone:

1. On your programming phone, press the Feature key and then , followed by 9* 2 to access the CLI menu.
2. Press Next and you will see Printer and the current  to display the Printer settings showing the baud rate that the data is sent at. If want to To change this value, select Change and select the choose a new baud rate.
3. Press Next and you will see Format. Select Change and set it  to display the Format settings.  Ensure this is set to Norstar.
4. Press Next and you will see Report. Please leave this as the default which is  to show Report settings.  Ensure this is set to All.
5. Now press Press the Rls button as to complete the programming is completesteps.

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The Avaya Norstar phone system sends SMDR information via a serial connection . To collect the data from the serial port and send it to TIM Plus, you will to the computer running TIM Plus.  To collect serial data, you first need to install NetPBX the netpbx software. For setup instructions, click on the link below:

Install and configure NetPBX

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Once NetPBX is configured and collecting data, log on in to TIM Plus as usual and apply perform the following settingssteps:

1. Click on the Directory tab.
2. Select Choose the site configured during the setup wizard you want to configure and click Properties.
   

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3. In the Site Properties window, select Avaya
Norstar
4. BCM from the PBX model drop-down list.
5. In the Connection method field, select No connection required from the drop-down list.
6. Click on the Save button to save the settings.