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This option allows you to define the type of call you want to report on, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc. To To report on a specific type of call, tick the appropriate box.
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By default, the report's results are ordered by cost. To sort the results by a duration, select this option from the drop-down list.
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Below is an example of this report's output, displayed as an itemised list.
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| Column header | Description |
|---|---|
| Date & Time | The date and time the call started |
| Extension | The name of the extension that made or received the call |
| Destination | For outgoing calls, this shows the destination where the call terminated. For incoming calls, this shows the type of call, such as answered, abandoned etc |
| Tel Number / CLI | For outgoing calls, this shows the number that was dialled. For incoming calls, this shows CLI of the caller, if available. |
| Duration | The duration of the call in hours, minutes and seconds |
| Cost | The cost of the call, if applicable |