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A new window will open, allowing you to configure the parameters of your report:
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Select a report period
For each report, you must specify a time span that covers the calls you want the report to include.
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In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the Period dropdrop-down list and specifying your own own Start date, Start time, End date and End time of the period you want to report on. and End dates, as shown below:
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This option allows you to define the type of call you want to report on, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc. To report on a specific type of call, select it from the drop-down list:
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To monitor the call activity for a specific department, select an the extension group you want to report on from the drop-down list. To report on all extension groups, select the blank line.
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To report on more than one trunk number, enter the trunk range in the
and field fields. To report on an individual trunk, enter the same trunk number in both
available fields.
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To report on a specific dialled number, enter the partial or full number in the field provided, e.g. . For example, to report on all mobile calls enter 07enter
in the field, as shown below:
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If you want to filter calls to a specific, known destination, type the full or partial name of the destination in the text box provided, e.g. enter
to report on all calls to London
, regardless of
their the number that was dialled
number.
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Specify a call
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duration range
To filter calls within a particular duration, enter the desired duration in the
field in
format.
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Specify a response time range
You can report on To monitor how quickly your incoming calls are answered, specify a response time range in the boxes fields provided, in
format.
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You can define a cost filter to include calls above or below specific values, by entering your criteria in the fields provided, as shown below:
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If the caller ID is outputted in the raw data, you can report on calls that originate from a specific phone number. For example, to report on all incoming calls from Tri-line, enter
. You can also enter a partial phone number
, e.g. ; for example, to report on all calls received from Bristol, enter
, the dial code
for of this location.
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To produce a report consisting only of calls that were made using a particular account code(s), enter the account code(s) it in the field provided. If you want to To report on more than one account code, separate each entry with a comma, as shown below;:
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By default, the report's results are ordered by cost. To sort the results by a different column, select it from the drop-down list.e
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Creating the report
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The report's results
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When you have selected a reporting period and have chosen the report's criteria, click on the Run now button, as shown below:
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The report's results
Below is an example of this report's output, displayed as an itemised list.
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The header of the report will display its title, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.
The body of the report consists of a single table housing all calls that matched your selection criteria. Each column header of the table is described below:
| Column header | Description |
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| Date & Time | The date and time the call started |
| Extension | The name or number of the extension that made or received the call |
| Destination | The name of the destination where the call terminated, or a brief description of the type of call, for incoming ones |
| CLI | The telephone number of the remote caller for inbound calls |
| Dialled Number | The telephone number dialled, in the case of an outbound call |
| Trunk | The number of the trunk carrying the call |
| Response | The length of time it took for the call to be answered, e.g. the response time |
| Duration | The duration of the call in hours, minutes and seconds |
| Cost | The cost of the call, if applicable |