...
The proportion of calls to each geographical destination is shown in terms of volume, duration and cost, highlighting the calls that are costing you the most and taking up most of your time.
| Screenshotmacro |
|---|
| Border | false |
|---|
| Shadow | false |
|---|
| URL | /download/attachments/7241967/call_geography_3.png |
|---|
|
| HTML |
|---|
<a id="Running the report"></a> |
...
Access the
screen, select the
| Referencemacro |
|---|
| Label | Account SummaryCall Geography |
|---|
|
report from the list and click on the
button.
| Screenshotmacro |
|---|
| Border | false |
|---|
| Shadow | false |
|---|
| URL | /download/attachments/72419707241967/accountcall_summarygeography_1.png |
|---|
|
A new window will open, allowing you to configure the parameters of your report:
| Screenshotmacro |
|---|
| Border | false |
|---|
| Shadow | false |
|---|
| URL | http://docs.tri-line.com:8090/download/attachments/72419707241967/accountcall_summarygeography_2.png |
|---|
|
Select a report period
...
In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the Period dropdrop-down list and specifying your own own Start date, Start time, End date and End time of the period you want to report on. and End dates, as shown below:
| Screenshotmacro |
|---|
| Border | false |
|---|
| URL | /download/attachments/7241970/custom_period.png |
|---|
|
...
| Screenshotmacro |
|---|
| Border | false |
|---|
| URL | /download/attachments/7241970/choose_site.png |
|---|
|
Choose
...
a specific trunk group
To further limit your report's results, you can select a particular group to report on run the report on a specific trunk group, select it from the drop-down list. To report on all extension groupstrunks, select the blank line.
| Screenshotmacro |
|---|
| Border | false |
|---|
| URL | /download/attachments/72419707241967/choosetrunk_extension_group.png |
|---|
|
...
Select a particular trunk
To report on a particular trunk, enter the trunk number in the box provided.
| Screenshotmacro |
|---|
| Border | false |
|---|
| URL | /download/attachments/7241967/trunk.png |
|---|
|
Choose an extension group
To monitor the call activity for a specific department, select an extension group from the drop-down list. To report on all extension groups, select the blank line.
| Screenshotmacro |
|---|
| Border | false |
|---|
| URL | /download/attachments/7241970/choose_extension_group.png |
|---|
|
Choose a particular extension
You can choose to report on a single extension or a range of extensions, by entering the details in the box provided, as shown below:
| Screenshotmacro |
|---|
| Border | false |
|---|
| URL | /download/attachments/7241967/choose_extension.png |
|---|
|
Choose calls made using a specific tariff
If you are using more than one tariff table to cost calls, enter the name of the tariff you want to report on in the box provided.
| Screenshotmacro |
|---|
| Border | false |
|---|
| URL | /download/attachments/7241967/tariff.png |
|---|
|
Choose calls with specific LCR code
To report on calls that are routed indirectly through a particular carrier, enter the carrier's prefix in the box provided, e.g. enter
for | Screenshotmacro |
|---|
| Border | false |
|---|
| URL | /download/attachments/7241967/lcr_code.png |
|---|
|
| HTML |
|---|
<a id="Creating the report"></a> |
Creating the report
When you have selected a reporting period and have chosen the report's criteria, click on the Run now button, as shown below:
| Screenshotmacro |
|---|
| Border | false |
|---|
| Shadow | false |
|---|
| URL | /download/attachments/7241967/call_geography_4.png |
|---|
|
| HTML |
|---|
<a id="The report's results"></a> |
The report's results
An example of this report's output is shown below:
| Screenshotmacro |
|---|
| Border | false |
|---|
| Shadow | false |
|---|
| URL | /download/attachments/7241967/call_geography_3.png |
|---|
|
The header of the report will display its title, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.
The body of the report will display two pie charts and a table.
| Report elements | Description |
|---|
| Chart | The left-hand pie chart shows the amount of calls to various destinations, whilst the right-hand chart shows the cost of calls to each destination. The legend in the centre allows you to quickly identify the destination type. |
| Table | This shows in detail the amount of calls made to those specific destination, expressed as a percentage of all calls, along with the average, total and percentage costs associated with each destination. |
The summary line at the foot of the table shows the total number of calls included in the report, the total duration of calls, average and total costs.