Alerts

TIM Professional can be configured to raise an alert when particular events occur whilst the system is running.

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Screenshotmacro

The levels of alert are defined as Urgent/Critical, Warnings, and Information, and the events that cause them are described below:

Urgent / Critical

- The system couldn’t locate a particular configuration file.
- PBX data was received from an unknown source. This could indicate a malicious attempt to falsify data.
- Any error during the mathematical processing of call data.
- A voluntary system shutdown occurred because an important file could not be accessed due to another process having it already open.
- A PBX data template could not be located or is missing.
- Any error during file access in processing PBX data.
- Any error during the batch pre-process cycle.
- Any error accessing the call database.
- An invalid or missing tariff table.
- Some discarded call data could not be saved for future inspection.
- Any non-recoverable general reporting error but not including normal feedback from the reporting engine.
- Any error associated with sending an e-mail.
- Any error raised whilst administering scheduled reports.
- Unauthorised access on the TCP data or web server ports.
- Any other web server type error which could indicate a malicious attack using the HTTP protocol.
- Any error when generating on-the-fly images such as those used in creating charts for reports.
- Problems during the automatic archiving of historical call data.
- Any occasion where the complete contents of the call database were removed.
- Inactivity timer alerts

Warnings
Problems decoding specific PBX data where the format subscribes to a published protocol.

Information
Web page accesses including the IP address of the client requesting the page.

The alerts can be saved to a log file on disk or sent as an email notification.

HTML

<p>If noteworthy events occur during the running of the program, or as a result of user
action, depending on the your desired level of detail, these can be
sent as Alerts to an administrator or other system operator by
e-mail, logged to a file, and displayed in the alerts window on the
<span class="reference">Alerts</span> screen, that can be found under the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/alerts_button.png" /> function button, as shown below:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/alerts.png" alt="Alerts" />

<h2>The Alerts Screen</h2>

<p>The screen consists of three portions:</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh">Panel</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Log Window</b></td>
			<td class="confluenceTd">Where any noteworthy event is logged, along with the
			date and time it occurred and an icon illustrating the severity of
			the event.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Alert Setup</b></td>
			<td class="confluenceTd">Where the user defines the action to be taken in the
			case of each type of event.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Inactivity Timer</b></td>
			<td class="confluenceTd">Where the user may stop the <span class="reference">Inactivity
			Timer Alarm</span> if it is currently sounding.</td>
		</tr>
	</tbody>
</table>

<p>To set-up each type of alert, select the alert type from the drop-down list - choose from
<span class="keyword">Level 1</span>, <span class="keyword">Level 2</span> or <span class="keyword">Level 3</span>, <span class="keyword">Level 1</span> alerts being the most critical. 
You can then specify a filename to which any event of that level will
be recorded.  You may also choose an e-mail address to receive
notification of such an alert.</p>

<p>Different levels of alerts can have different log filenames and be sent 
to different e-mail addresses.</p>

<p>When amending the filename or e-mail address for a particular alert, remember to press 
the <span class="button">Save</span> button to save your changes.  Your changes become effective immediately.</p>

<p>The levels of alert are defined as <span class="reference">Urgent/Critical</span>, <span class="reference">Warnings</span>, and <span class="reference">Information</span>, and 
the events that cause them are described below:</p>

...

Border	false
Shadow	false
URL	/download/attachments/7242138/alerts.png

The levels of alert are defined as Urgent/Critical, Warnings and Information. The events that could cause these alerts are described below:

Panel

bgColor	white
titleBGColor	f0f0f0
title	Urgent/ Critical alerts

The system couldn’t locate a particular configuration file.
PBX data was received from an unknown source. This could indicate a malicious attempt to falsify data.
Any error during the mathematical processing of call data.
A voluntary system shutdown shut-down occurred because an important file could not be accessed due to another process having it already open.
A PBX data template could not be located or is missing.
Any error during file access in processing PBX data.
Any error during the batch pre-process cycle.
Any error accessing the call database.
An invalid or missing tariff table.
Some discarded call data could not be saved for future inspection.
Any non-recoverable general reporting error but not including normal feedback from the reporting engine.
Any error associated with sending an e-mail.
Any error raised whilst administering scheduled reports.
Unauthorised access on the TCP data or web server ports.
Any other web server type error which could indicate a malicious attack using the HTTP protocol.
Any error when generating on-the-fly images such as those used in creating charts for reports.
Problems during the automatic archiving of historical call data.
Any occasion where the complete contents of the call database were removed.
Inactivity timer alerts

Panel

bgColor	#FFFFFFwhite
titleBGColor	#F0F0F0f0f0f0
title	Warnings

Problems Problems decoding specific PBX data, where the format subscribes to a published protocol.

If the Inactivity Timer is currently sounding, press the Stop Alarm button to the left of the Alerts window to reset the timer and turn off the alarm. An alert is automatically sent if the Inactivity Timer is activated.

Panel

bgColor	#FFFFFFwhite
titleBGColor	#F0F0F00f0f0f
title	Information

Web page accesses including the IP address of the client requesting the page.

HTML

Info
The alerts can be saved to a log file on disk or sent as an e-mail notification, as detailed in the Setup section of this documentation.

Alerts

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