Microsoft Teams

These instructions describe how to connect your TIM Enterprise system call reporting software to a Microsoft Teams account, allowing you to analyse analyze your Teams calls in the same way as standard phone calls.

The Teams Connector is an intermediary cloud service that connects your on-premise or cloud-hosted TIM product with the Microsoft Teams platform, capturing your calls and meetings data the moment they become available. TIM Enterprise's advanced reporting then allows you to report on peer-to-peer Teams calls & meetings, Microsoft Calling Plan calls (PSTN) and SIP Direct Routing calls. 

Add a new data source

Connecting TIM Enterprise to your Microsoft Teams account is very similar to the way you connect to any other PBX or communications service:-

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1. On the General tab, choose Microsoft Teams in the Data format list on the right.
   
2. On the Connection tab, choose OpenCDR as the connection method in the left-hand panel.
   
3. In the Details panel on the right-hand side, choose Microsoft Teams from the drop-down list of online services, then click

   Buttonmacro
   Label Register

   .
4. Click on the Sign in with Microsoft button
   
5. You'll be redirected to Microsoft's authentication system and asked to grant permission for the TIM application to access your call records.  Please ensure the Microsoft account you use has the rights to grant the required permissions.
   
6. When authentication is complete, you'll be redirected back to the TIM Enterprise directory, specifically to the newly-authorised data source.
7. If the authorisation was accepted, you should see a Connected status in the Details panel
   
8. Press the 

   Buttonmacro
   Label Save

    button to save your new data source.

9. TIM Enterprise is now ready to report on your MS Teams calls, so you benefit from real business intelligence using the many in-built reports.

Automatic directory synchronisation

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