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The Trunk Busy report allows you to break down each business day into half-hour periods, showing the maximum and average number of telephone lines in use for each half-hour period. This report is useful for determining whether or not you have enough lines or if you have too many.
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<a id="Running the report"></a> |
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Access the Reports screen, select the Trunk Busy report from the list and click on the Run now button.
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A new window will open, allowing you to configure the parameters of your report:
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Select a report period
For each report, you must specify a time span that covers the calls you want the report to include.
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<a id="Creating the report"></a> |
Creating the report
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<a id="The report's results"></a> |
The report's results
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<h2>Introduction</h2>
<p>This breaks down each business day into half-hour periods, showing the
maximum and average number of telephone lines in use in any
particular half-hour. You can opt to exclude weekends, when perhaps
not many calls are being made or received, and so as not to distort
the averages. You can also concentrate on incoming or outgoing
calls.</p>
<h2>Running the report</h2>
<p>Click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/reports_button.png" /> function button, on the top right-hand side of the main application window to access the <span class="reference">Reports</span> screen.</p>
<p>From this screen, either double-click on the <span class="reference">Trunks Busy</span> report in the reports list or select the <span class="reference">Trunks Busy</span> report and press the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/run_now_button.png" /> button, as shown below:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/trunks_busy_1.png" alt="Trunks Busy" />
<p>The following <span class="reference">Report Selection Criteria</span> window will be displayed:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/trunks_busy_2.png" alt="Trunks Busy" />
<h4>Select a report period</h4>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/report_period.png" alt="Trunks Busy" />
<p>You need to select a time period for which you want the report to produce information for. You can select a pre-set period from the drop-down list, as shown above.</p>
<p>The default is set to <span class="keyword">Last Month</span> (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).</p>
<h4>Or enter your own custom period</h4>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_period.png" alt="Trunks Busy" />
<p>If you want to specify a period not shown in the list, go back to the <span class="reference">Select a report period</span> field and select <span class="keyword">Custom
Period</span> from the drop-down list and then enter your <span class="reference">Start</span> and <span class="reference">End</span> dates and times manually
into the boxes provided, as shown above.</p>
<h4>Choose a site to report on (optional)</h4>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/choose_site_to_report_optional.png" alt="Business Centre Summary" />
<p>If your system is set-up to administer multiple sites, you have the
option of selecting a particular site here. Select the blank line
(or leave the box empty) to report on all of your sites.</p>
<h4>Choose a specific trunk group (optional)</h4>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/trunk_group_optional.png" alt="Trunks Busy" />
<p>You have the option of limiting the report's results to a particular
trunk period, for when you want to see how well a particular group of
trunks is performing, but don't want the results from other trunks to
distort your results. Leave blank for all trunks to be included in
the results.</p>
<h4>Select a particular trunk (optional)</h4>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/trunk_optional.png" alt="Trunks Busy" />
<p>To view only the results for a particular trunk, enter the number in box provided.</p>
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NOTE: If the trunk group and trunk number is left blank the report will use the data from all of your trunks. |
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Filter by partial dialled number (optional)
To report on a specific dialled number, enter the partial or full number in the field provided. The number you enter can include wildcards, e.g.
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Filter by partial location name
To report on calls to a specific location, enter its full or partial name in the field provided.
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Weekend calls
Calls made at weekends may distort the result of the report. To exclude such calls, tick the Exclude box, as shown below:
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Type(s) of call
This option allows you to define the type of call you want to report on, e.g. incoming, outgoing. To report on a specific type of call, tick the appropriate box.
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Creating the report
When you have selected a reporting period and have chosen the report's criteria, click on the Run now button, as shown below:
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The report's results
Below is an example of this report's output:
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The header of the report will display its title, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.
The body of the report consists of a graph and a table:
- The graph is a quick and easy indication of your line usage, broken down into half-hour time slots. The percentage on the y-axis shows the number of lines utilised, and the x-axis shows each half-hour of the day. The bars on the graph coloured light-purple show the maximum number of busy trunks in each particular half-hour, and the overlaid dark-purple ones show the average number of busy trunks in the same time period.
- The table displays the actual data organised in columns for maximum and average busy lines and the total duration for each half-hour time slot. Each column header of the table is described below:
| Header | Description |
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| Time slot | The time of day in half-hour periods |
| Max busy | The maximum number of trunks in use during the time slot shown |
| Average busy | The average number of trunks in use during the time slot shown |
| Total duration | The total duration of all calls made or received within the time slot shown |