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A new window will open, allowing you to configure the parameters of your report:
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Select a report period
For each report, you must specify a time span that covers the calls you want the report to include.
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In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the Period dropdrop-down list and specifying your own own Start date, Start time, End date and End time of the period you want to report on. and End dates, as shown below:
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To report on more than one trunk number, enter the trunk range in the
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When you have selected a reporting period and have chosen the report's criteria, click on the button, as shown below:
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The report's results
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Below is an example of this report's output, displayed as an itemised list.
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The header of the report will display its title, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.
The body of the report consists of a single table housing all calls that matched your selection criteria. Each column header of the table is described below:
| Column header | Description |
|---|---|
| Date & Time | The date and time the call started |
| Extension | The name or number of the extension that made or received the call |
| Destination | The name of the destination where the call terminated, or a brief description of the type of call, for incoming ones |
| CLI | The telephone number of the remote caller for inbound calls |
| Dialled Number | The telephone number dialled, in the case of an outbound call |
| Trunk | The number of the trunk carrying the call |
| Response | The length of time it took for the call to be answered, e.g. the response time |
| Duration | The duration of the call in hours, minutes and seconds |
| Cost | The cost of the call, if applicable |